Why Can't I add another email service?

[gai-jin]

I'm trying to add my personal email account to my new i700. However, when I go to inbox, tools, options, services, the NEW button is greyed out? What am I doing wrong?

Gai-jin

[gai-jin]

on a suggestion from verizon, i hard reset the device. (after less than 36 hours of owning the unit!) after the hard reset, i was able to add my email service. the email was no longer greyed out. odd...

[Carlos]

Well, all you had to do was SOFT reset the device or stop the Inbox app and open it again. This seems to happen often, and closing the app or a soft reset always fixes it.

[cyclist]

I'm trying to add my personal email account to my new i700. However, when I go to inbox, tools, options, services, the NEW button is greyed out? What am I doing wrong?

Gai-jin

The New button is supposed to be unavailable when there is a live connection - when the phone is in its cradle, connected by wifi to a network or connected via the phone radio. This question is asked often. I suspect that sometimes the problem is Pocket Internet Explorer - if it has been dismissed with the X at top right then it isn't actually closed, just sent to the background. If you have this problem again physically disconnect from everything and do a soft reset. Then you should be able to use New.

[Brad Adrian]

on a suggestion from verizon, i hard reset the device.
Too bad. One thing I've learned in the years I've been playing with Pocket PCs is that the very LAST source for support we should turn to is the carrier or hardware manufacturer's technical support group.