atct86
09-30-2003, 12:51 AM
Please help me with what to do next.
Dear Toshiba.
I am very disappointed with a new E740 which I purchased form Circuit City in February. I bought the unit with the highest expectations, being a previous Toshiba PDA customer. Nevertheless, after using the Unit I was very disappointed for many reasons. I bought it primarily for the WiFi, which I used greatly.
At first, I experienced the famous 1% battery glitch, which the patch did not fix. This hampered my ability to use the unit greatly. I also had a problem with the accuracy of the screen when using the pen. I tried many suggestions from customer support, which did not work. The screen also felt connected loosely and poorly maid. Due to this, I arranged for my unit to be repaired from Toshiba. It was "repaired", but none of the problems was permanently fixed.
After a while, I decided to contact customer support to exchange my e740 for a new one. I did this and was happy at first, but the %1 battery problem, which Toshiba seems to be famous for still occurred. It would go away for a while and then return unexpectedly when I needed to use my PDA.
Due to this, I decided to purchase a E310 to back-up my E740. I have had no problems at all with the E310, and I am convinced that my unit and the replacement were defective. I am writing to you to seek reimbursement for my $617 investment. My associates and I have a strong alliance for Toshiba, and if you would like to keep us as customers, please respond to this problem.
Thank-You,
Andrew T. Chudy
I originally went to the Toshiba site and found a form to fill out. I wrote about the problems that I have been having with my e740. I then recieved a response from technical suport saying that i need to call them to resolve the problem. Next i recieved an email from Toshiba:
Mr. Chudy,
We have received your letter regarding your issues with your E740. Please advise a serial number so we may research your case.
Thank you,
CSD PDA Customer Servic
SO i sent them my S/n, and they said they had no record of me registering. WHich i did register, and even recieve the $100 rebate. Then they asked me to fax proof of purchase, which i did. Howvere i replied to the email numerous time, but i have been ignored. I feel very upset and woul like to solve my problems ASAP>
Dear Toshiba.
I am very disappointed with a new E740 which I purchased form Circuit City in February. I bought the unit with the highest expectations, being a previous Toshiba PDA customer. Nevertheless, after using the Unit I was very disappointed for many reasons. I bought it primarily for the WiFi, which I used greatly.
At first, I experienced the famous 1% battery glitch, which the patch did not fix. This hampered my ability to use the unit greatly. I also had a problem with the accuracy of the screen when using the pen. I tried many suggestions from customer support, which did not work. The screen also felt connected loosely and poorly maid. Due to this, I arranged for my unit to be repaired from Toshiba. It was "repaired", but none of the problems was permanently fixed.
After a while, I decided to contact customer support to exchange my e740 for a new one. I did this and was happy at first, but the %1 battery problem, which Toshiba seems to be famous for still occurred. It would go away for a while and then return unexpectedly when I needed to use my PDA.
Due to this, I decided to purchase a E310 to back-up my E740. I have had no problems at all with the E310, and I am convinced that my unit and the replacement were defective. I am writing to you to seek reimbursement for my $617 investment. My associates and I have a strong alliance for Toshiba, and if you would like to keep us as customers, please respond to this problem.
Thank-You,
Andrew T. Chudy
I originally went to the Toshiba site and found a form to fill out. I wrote about the problems that I have been having with my e740. I then recieved a response from technical suport saying that i need to call them to resolve the problem. Next i recieved an email from Toshiba:
Mr. Chudy,
We have received your letter regarding your issues with your E740. Please advise a serial number so we may research your case.
Thank you,
CSD PDA Customer Servic
SO i sent them my S/n, and they said they had no record of me registering. WHich i did register, and even recieve the $100 rebate. Then they asked me to fax proof of purchase, which i did. Howvere i replied to the email numerous time, but i have been ignored. I feel very upset and woul like to solve my problems ASAP>