2210/15 Serial Sync Problems

[dharm]

I am trying to sync my 2215 with my laptop at work that uses Windows NT. Since NT has no USB connectivity, I have to do it using the serial port. I was able to do this with my old 36xx unit and thought it would be just as easy with the 2215. I purchased a Belkin USB/Serial sync cable made for the 38xx series since I read the expansion ports are identical. However, I have had no luck doing this.

Is it possible to do a serial connection in this manner with the 2215? If so, any ideas as to what I may be doing wrong? I really don't want to return this little baby but....

I believe that the PC and iPAQ recognize each other at some level, but just don't seem to connect. By that, when I connect the serial cable to the desktop, Activesync automatically starts up and looks for
the device and starts spinning its arrow logo button. The iPAQ also starts looking for a connection but after some time there is a stalemate and the desktop says that it is "Waiting for Device to Connect" and the iPAQ says " Connect to: '115200 default Status: Device Connected"

Nothing happens beyond this and no connection is made. I also tried this on my home computer running XP and the latest download of Activesync but had the same series of events occur.

Any help is appreciated!

[Ekkie Tepsupornchai]

Any reason why you can't go with infrared?

[dharm]

Yes, the system admins do not allow us to install the IR port drivers, so only way to connect is via serial cable. I know, my company is very behind the times, but they prefer to be overcautious about upgrades.

[Ekkie Tepsupornchai]

I assume then that you have a COM port (software driver) installed for that serial port (hardware)? That isn't already installed, then that can usually be installed by doing a "Find New Hardware" routine via the Control Panel (hopefully you have the rights to do that...).

[dharm]

Just wanted to provide an update-it looks like the iPAQ was defective. I replaced it with a new one and hand absolutely no problems syncing. This is great!

[dro]

What version of activesync are you using. I've got the same problem. Had my 2210 for about a week now. Work is using NT and version 3.1 of activesync with no date to package/install v3.7 as yet.