jongaynor
06-24-2003, 11:23 PM
If you're an end user of Toshiba PocketPC products who has been dissapointed by toshiba's lack of support regarding the Windows Mobile upgrade, please constructively express that dissapointment by contacting Toshiba and siging our petition! Every call, e-mail, support chat, letter and signature counts!
Technical Support via toll-free telephone
Call 1-800-949-7993 to speak to a Toshiba PDA Support Specialist
Technical Support via Web-based chat
http://www.csd.toshiba.com/cgi-bin/tais/su/su_navShell.jsp?cf=su_pda_chat.html
Real-time interaction with a Toshiba PDA Support Specialist from the comfort of your browser.
Technical Support via E-mail
http://www.csd.toshiba.com/cgi-bin/tais/su/su_navShell.jsp?cf=su_pda_email.html
Send a message and receive a reply from a Toshiba PDA Support Specialist tomorrow.
Toshiba Support Forum
http://forums.compuserve.com/vlforums/default.asp?SRV=Toshiba&loc=us&access=public
Customer Service via toll-free telephone
Customer Service: (800) 457-7777
Customer Service via Mail
Toshiba America Information Systems, Inc.
Computer Systems Division
9740 Irvine Boulevard
Irvine, CA 92618-1697
Corporate Offices via telephone
(949) 583-3000
SIGN THE TOSHIBA CUSTOMER CARE PETITION!
http://www.petitiononline.com/e300e740/petition.html
Petition text
To: Toshiba International corporation
To: Toshiba International Corporation
Dear Toshiba. The reason we are writing this petition is to express our extreme dissatisfaction and disappointment with your handling of the Windows Mobile 2003 for Pocket PC upgrade. This follows a long list of grievances that the Toshiba e700 and e300 series communities have had with you and now we would like to air them out to you in this public forum in hope that we can come to resolution on our expensive investments.
The Toshiba e740 PDA was your flagship product for a solid year. It was the first PDA on the market with the advanced PXA250 400mHz X-Scale processor and built in WiFi. After its release, it was discovered that that the operating system at the time was not ready for the processor and there was little or no improvement. We accepted this as the cost of being early adopters. After all, the e740 was fully capable of being upgraded to the newest Pocket PC operating system when it was released. Likewise, the e330, utilizing the 300 MHz version of the processor, would reap similar benefits from an updated operating system. You have not given us the option of this upgrade.
Calls to customer service are a joke. We have been told so many different things by so many different people that it is obvious whoever is in charge of making decisions in your company have been making no decisions. And if that is not true, you may wish to inform your customer service representatives what those decisions are. People have been told by customer service sometimes that they don’t know what the Windows Mobile 2003 is. They have been told sometimes that they are as baffled as we are as to why the operating system is not being offered to us. And we have been told we should take our $600 units, many purchased within the last six months along with hundreds of dollars of accessories, and trade it in for a paltry $64 to Toshiba and buy the new e750.
This type of conduct is completely unreasonable. If you are not going to release this OS for us, we deserve to know in clear terms. We would still be complaining, but at least we would know where you stand. As it is, we’re not sure, but we’re also pretty sure if you were going to give us an update, we wouldn’t be forced to write this petition. And the lack of an OS update for the e740 and e300 series is only the first in a long line of slights you have given us.
The e310 was not given the EUU3 initially, until there was a loud call from the community that they needed the update like everyone else. The e740 users have waited patiently while your customer service reps blamed us for known bugs in your unit. This is including, but not limited to fonts on the Today Screen and Start Menu changing to white for no reason, ActiveSync turning on and off repeatedly, battery meter giving false readings of 1%, and actual defective batteries.
Some of these bugs were blamed on users leaving memory cards in the device and others were blamed on third party software. It is interesting, that while Toshiba would never take any blame over the phone or in internet chat sessions, they quietly developed updated ROMs that would eventually solve all of the problems. Toshiba of America still does not acknowledge the existence of ROM 21 and ROM 23 despite the fact that they were released in Europe and Australia respectively and together solve almost every major issue of the e740. The ROMs are only available in English so your support for non-English speakers who own your PDAs have been totally abandoned.
There is one last issue that we are waiting to be resolved. The X-Scale processor, as mentioned before, could not be used at full potential because Pocket PC 2002 was not designed for it. Windows Mobile 2003 for Pocket PC has given significant performance enhancement to the devices it has come out on and even more importantly, is aimed directly at wireless internet users and the e740 has built in wireless capabilities that would be far better utilized with the new operating system.
The PDA community is a very well informed and outspoken one. We make purchases based on our experience and after careful consultation of others. Up until now, many of us have had nothing but optimism for Toshiba, despite the problems we had. We have been left out in the cold for the final time, however. We, the undersigned, are hoping that you can see our plea and simply provide the Windows Mobile 2003 for all of your Pocket PC customers and not only the most recent ones. You have a long way to go before restoring our trust in you as a company, but selling us our updates would be a good first step. We leave it up to you to decide how far you must go to repair what is becoming a very bad reputation in the PDA and technology community.
Sincerely,
The Undersigned
Technical Support via toll-free telephone
Call 1-800-949-7993 to speak to a Toshiba PDA Support Specialist
Technical Support via Web-based chat
http://www.csd.toshiba.com/cgi-bin/tais/su/su_navShell.jsp?cf=su_pda_chat.html
Real-time interaction with a Toshiba PDA Support Specialist from the comfort of your browser.
Technical Support via E-mail
http://www.csd.toshiba.com/cgi-bin/tais/su/su_navShell.jsp?cf=su_pda_email.html
Send a message and receive a reply from a Toshiba PDA Support Specialist tomorrow.
Toshiba Support Forum
http://forums.compuserve.com/vlforums/default.asp?SRV=Toshiba&loc=us&access=public
Customer Service via toll-free telephone
Customer Service: (800) 457-7777
Customer Service via Mail
Toshiba America Information Systems, Inc.
Computer Systems Division
9740 Irvine Boulevard
Irvine, CA 92618-1697
Corporate Offices via telephone
(949) 583-3000
SIGN THE TOSHIBA CUSTOMER CARE PETITION!
http://www.petitiononline.com/e300e740/petition.html
Petition text
To: Toshiba International corporation
To: Toshiba International Corporation
Dear Toshiba. The reason we are writing this petition is to express our extreme dissatisfaction and disappointment with your handling of the Windows Mobile 2003 for Pocket PC upgrade. This follows a long list of grievances that the Toshiba e700 and e300 series communities have had with you and now we would like to air them out to you in this public forum in hope that we can come to resolution on our expensive investments.
The Toshiba e740 PDA was your flagship product for a solid year. It was the first PDA on the market with the advanced PXA250 400mHz X-Scale processor and built in WiFi. After its release, it was discovered that that the operating system at the time was not ready for the processor and there was little or no improvement. We accepted this as the cost of being early adopters. After all, the e740 was fully capable of being upgraded to the newest Pocket PC operating system when it was released. Likewise, the e330, utilizing the 300 MHz version of the processor, would reap similar benefits from an updated operating system. You have not given us the option of this upgrade.
Calls to customer service are a joke. We have been told so many different things by so many different people that it is obvious whoever is in charge of making decisions in your company have been making no decisions. And if that is not true, you may wish to inform your customer service representatives what those decisions are. People have been told by customer service sometimes that they don’t know what the Windows Mobile 2003 is. They have been told sometimes that they are as baffled as we are as to why the operating system is not being offered to us. And we have been told we should take our $600 units, many purchased within the last six months along with hundreds of dollars of accessories, and trade it in for a paltry $64 to Toshiba and buy the new e750.
This type of conduct is completely unreasonable. If you are not going to release this OS for us, we deserve to know in clear terms. We would still be complaining, but at least we would know where you stand. As it is, we’re not sure, but we’re also pretty sure if you were going to give us an update, we wouldn’t be forced to write this petition. And the lack of an OS update for the e740 and e300 series is only the first in a long line of slights you have given us.
The e310 was not given the EUU3 initially, until there was a loud call from the community that they needed the update like everyone else. The e740 users have waited patiently while your customer service reps blamed us for known bugs in your unit. This is including, but not limited to fonts on the Today Screen and Start Menu changing to white for no reason, ActiveSync turning on and off repeatedly, battery meter giving false readings of 1%, and actual defective batteries.
Some of these bugs were blamed on users leaving memory cards in the device and others were blamed on third party software. It is interesting, that while Toshiba would never take any blame over the phone or in internet chat sessions, they quietly developed updated ROMs that would eventually solve all of the problems. Toshiba of America still does not acknowledge the existence of ROM 21 and ROM 23 despite the fact that they were released in Europe and Australia respectively and together solve almost every major issue of the e740. The ROMs are only available in English so your support for non-English speakers who own your PDAs have been totally abandoned.
There is one last issue that we are waiting to be resolved. The X-Scale processor, as mentioned before, could not be used at full potential because Pocket PC 2002 was not designed for it. Windows Mobile 2003 for Pocket PC has given significant performance enhancement to the devices it has come out on and even more importantly, is aimed directly at wireless internet users and the e740 has built in wireless capabilities that would be far better utilized with the new operating system.
The PDA community is a very well informed and outspoken one. We make purchases based on our experience and after careful consultation of others. Up until now, many of us have had nothing but optimism for Toshiba, despite the problems we had. We have been left out in the cold for the final time, however. We, the undersigned, are hoping that you can see our plea and simply provide the Windows Mobile 2003 for all of your Pocket PC customers and not only the most recent ones. You have a long way to go before restoring our trust in you as a company, but selling us our updates would be a good first step. We leave it up to you to decide how far you must go to repair what is becoming a very bad reputation in the PDA and technology community.
Sincerely,
The Undersigned