drmarcr
05-17-2003, 09:47 PM
For no discernable reason, my IPAQ 3955 has sudsdenly become an "unknown device" when I connect via USB. This has occurrred out of the blue on both my laptop and desktop (both runnings windows XP pro).
I have tried using 2 different cradles and a "sync cable." I have performed a soft reset, hard reset (with & without restoring backup) a ROM update. I have tried ActiveSync 3.5, 3.6 & 3.7.
I have tried removing all USB connections via device manager (in "safe" mode) and reinstalled ActiveSync. Still get "Unknown device."
Contacting Compaq IPAQ tech support via email, I was notified that according to my serial #, my IPAQ was out of warranty for "software."
Maybe it's just me, but given all of the above, it seems to me to be a hardware problem. BTW, I can sync it using the serial cable, albeit very, very slowly. Also, my laptop (unfortunately a Compaq Presario) doesn't even have a serial port connection.
Does anyone out there have any ideas as to what I can do? I am tempted to put the IPAQ under my auto's tire and crushing the SOB. Short of that, I surrender to Compaq (and HP).
Thanks for any help anyone can offer. I am at my half-wit's end.
I have tried using 2 different cradles and a "sync cable." I have performed a soft reset, hard reset (with & without restoring backup) a ROM update. I have tried ActiveSync 3.5, 3.6 & 3.7.
I have tried removing all USB connections via device manager (in "safe" mode) and reinstalled ActiveSync. Still get "Unknown device."
Contacting Compaq IPAQ tech support via email, I was notified that according to my serial #, my IPAQ was out of warranty for "software."
Maybe it's just me, but given all of the above, it seems to me to be a hardware problem. BTW, I can sync it using the serial cable, albeit very, very slowly. Also, my laptop (unfortunately a Compaq Presario) doesn't even have a serial port connection.
Does anyone out there have any ideas as to what I can do? I am tempted to put the IPAQ under my auto's tire and crushing the SOB. Short of that, I surrender to Compaq (and HP).
Thanks for any help anyone can offer. I am at my half-wit's end.