activesync & file explorer

[ESKIMO]

I HAVE A VIEWSONIC V35 AND A PC WITH WIN 98.
I HAVE UPGRADED FROM ACTIVESYNC 3.5 TO 3.6 TO 3.7.
THE USB CONECTION AND THE SYNC BUTTON WORK FINE, BUT IF I TRY THE EXPLORE BUTTON , I RECEIVE THE NEXT MESSAGES :

IN ACTIVESYNC 3.5 AND 3.6 :
“FAILED TO START REMOTE SERVICES – CRITICAL COMUNICATIONS SERVICES HAVE FAILED TO START. TO CORRECT THIS ERROR, EXIT ALL APPLICATIONS AND RESTART WINDOWS. IF THE PROBLEM PERSISTS, PLEASE REINSTALL MICROSFT ACTIVESYNC BY RUNNING SETUP FROM THE INSTALLATION DISK (S).”

IN ACTIVESYNC 3.7
“FAILED TO START REMOTE SERVICES – CRITICAL COMUNICATIONS SERVICES HAVE FAILED TO START. TRY RESETTING THE MOBIL DEVICE, AND THEN CONECT AGAIN.”

I HAVE UNINSTALLED, REINSTALLED, MADE SOFT RESETTINGS.
WHAT ELSE CAN I DO TO USE THE FILE EXPLORER ?

[davidspalding]

It will have no effect on your problem, but if you click your CAPS LOCK key it will make your posts easier to read. ;)

1. You might search your PC for WCESMGR.LOG and WCESCOMM.LOG for indications of a logged error message when you try to explore. You could search the Microsoft KB for articles on the specific error message you find.

2. You should have a "Mobile Device" icon on your desktop. Do you? Do you get the same results when you click it?

[Pony99CA]

2. You should have a "Mobile Device" icon on your desktop.
I installed ActiveSync 3.6 on a machine I got in March, and just installed ActiveSync 3.7. I have never had a "Mobile Device" icon on my desktop. I have an ActiveSync icon and a synchronized files folder there, but no device icon.

There is a Mobile Device icon in Windows Explorer, though.

Steve

[Unreal32]

Yeah, I have never had a mobile device icon on my screen either, at any time.

[davidspalding]

It may vary from system to system. :? If you have the icon under My Computer, or in the tree view of Explorer, it's essentially the same thing.

[Pony99CA]

It may vary from system to system. :? If you have the icon under My Computer, or in the tree view of Explorer, it's essentially the same thing.
Well, he can try the Mobile Device in Windows Explorer or My Computer, of course. However, saying it "should" be on the desktop when it's not is misleading. Now I'm curious how you got a Mobile Device icon on your desktop. Did you copy it there, does some OEM version of ActiveSync put one there or what? What Pocket PC do you have?

Steve

[ESKIMO]

I have in My Computer and in the File Explorer the Mobile Device icon, but when I click the icon I obtain the same error message. And I don’t have on my desktop a Mobile Device icon.
I checked the files WCESMGR.LOG and WCESCOMM.LOG and they don’t report any error.
Why is the error message of a communication failure and the sync works fine ?

[davidspalding]

Well, he can try the Mobile Device in Windows Explorer or My Computer, of course. However, saying it "should" be on the desktop when it's not is misleading. Now I'm curious how you got a Mobile Device icon on your desktop. Did you copy it there, does some OEM version of ActiveSync put one there or what? What Pocket PC do you have?

I had no idea that I was misleading anyone. Goody-goody for you in catching me in this grave deception. :oops:

Let's see, check my driver's license. Yep, I'm me, not using an assumed identity. Check computer, yep, it's Windows 2000 Professional. Check software, yep, installed ActiveSync 3.5 from Microsoft's download site (never loaded the older version that came with my E-125). Yep, upgraded to 3.6, and 3.7. Also installed 3.5 on Windows 2000 Advanced Server at work, got the same icon.

I'm pretty sure that ActiveSync creates this desktop item. But I've only installed on Windows 2k. As I said, it may vary from operating system to operating system, I just wouldn't know.

http://www.ChromeJob.com/pda/mobile_device_desktop.gif

As you can see, that's not a shortcut. So you don't have one of these? What a gyp. You should return your ActiveSync to Microsoft for a full refund. ;)

[davidspalding]

I have in My Computer and in the File Explorer the Mobile Device icon, but when I click the icon I obtain the same error message. And I don’t have on my desktop a Mobile Device icon.
I checked the files WCESMGR.LOG and WCESCOMM.LOG and they don’t report any error.
Why is the error message of a communication failure and the sync works fine ?

AS may be connecting to a different process on the PPC than the "file explorer." I'm stumped if you don't have any errors logged in those log files. When I launch the explore command from AS, I get the following in WCESMGR.LOG
2003-05-13 09:42:36 00000DF4 - ActiveSync second instance started, Cmd line: '/show'
2003-05-13 09:42:36 00000DF4 - ActiveSync second instance exiting

and the following in WCESCOMM.LOG

05/13/2003 09:42:40.330 - CesProxy: Accept on port 990, IsWinsock 1, hResult 0
05/13/2003 09:42:40.360 - TCP: ....S., 192.168.55.100(1033) => 192.168.55.101(990) Seq=641183903-641183903 Ack=0 Win=8192 Len=44
05/13/2003 09:42:40.410 - TCP: .A..S., 192.168.55.101(990) => 192.168.55.100(1033) Seq=1860288-1860288 Ack=641183904 Win=32768 Len=44

This would seem like simple Activesync stuff. I'm loath to suggest a full backup and hard reset, but I wonder if something on your Viewsonic isn't running correctly. Maybe another user with a Viewsonic can provide a clue. Have you posted an inquiry here (http://www.pocketpcthoughts.com/forums/viewforum.php?f=41)?

[ESKIMO]

I opened the logs you recommended and to my newbie knowledge, I don’t find and error. Except something in one of the lines that says Partner 0 . Is that ok ?
In WCESMGR:LOG is the following :
**** ActiveSync (3.7.3083 RETAIL) started, Cmd line: '/onconnect'
2003-05-14 20:38:02 FFF786D5 - Checking existing partnership on device 0x2E9E60AF.
2003-05-14 20:38:05 FFF65E2D - DTPT: Setting DTPT network to {ADB0B001-10B5-3F39-27C6-9742E785FCD4}
2003-05-14 20:38:05 FFF65E2D - DTPT: Send DTPT Network={ADB0B001-10B5-3F39-27C6-9742E785FCD4}. Result=0x00000000
2003-05-14 20:38:09 FFF65E2D - Server sync version: 1.0
2003-05-14 20:38:09 FFF65E2D - Found PIM at 'C:\OUTLOO~1\OFFICE\OUTLOOK.EXE'
2003-05-14 20:38:09 FFF65E2D - Found PIM at 'C:\OUTLOO~1\OFFICE\OUTLOOK.EXE'
2003-05-14 20:38:11 FFF786D5 - Connected to device 0x2E9E60AF (PocketPC, Pocket_PC) [partner 0]
2003-05-14 20:38:11 FFF786D5 - **** Starting synchronization engine
2003-05-14 20:38:18 FFF783F1 - Remote object: 'MicrosoftTable', SSPId: 0x00002710 [0 items]
2003-05-14 20:38:18 FFF783F1 - Remote object: 'Appointment', SSPId: 0x00002711 [73 items]
2003-05-14 20:38:18 FFF783F1 - Remote object: 'Contact', SSPId: 0x00002712 [22 items]
2003-05-14 20:38:18 FFF783F1 - Remote object: 'Task', SSPId: 0x00002713 [58 items]
2003-05-14 20:38:18 FFF783F1 - Remote object: 'File', SSPId: 0x00002714 [33 items]
2003-05-14 20:38:18 FFF783F1 - Remote object: 'Merlin Mail', SSPId: 0x00002715 [0 items]
2003-05-14 20:38:18 FFF783F1 - Remote object: 'Favorite', SSPId: 0x00002716 [81 items]
2003-05-14 20:38:18 FFF783F1 - Remote object: 'Ink', SSPId: 0x00002717 [5 items]
2003-05-14 20:38:18 FFF783F1 - Remote object: 'Mobile Application Link', SSPId: 0x00002718 [0 items]
2003-05-14 20:38:33 FFF786D5 - Scanning desktop SSP for 'Appointment'
2003-05-14 20:38:33 FFF786D5 - Done scanning 'Appointment' [0 creates, 0 modifys, 0 deletes]
2003-05-14 20:38:33 FFF786D5 - Start remote log processing for 'Appointment': [16 changes, 73 items]
2003-05-14 20:38:33 FFF786D5 - Done remote log processing for 'Appointment'
2003-05-14 20:38:33 FFF786D5 - Scanning desktop SSP for 'Task'
2003-05-14 20:38:33 FFF786D5 - Done scanning 'Task' [0 creates, 0 modifys, 0 deletes]
2003-05-14 20:38:33 FFF786D5 - Start remote log processing for 'Task': [0 changes, 58 items]
2003-05-14 20:38:33 FFF786D5 - Done remote log processing for 'Task'
2003-05-14 20:38:33 FFF786D5 - Scanning desktop SSP for 'File'
2003-05-14 20:38:34 FFF786D5 - Done scanning 'File' [0 creates, 0 modifys, 0 deletes]
2003-05-14 20:38:34 FFF786D5 - Start remote log processing for 'File': [2 changes, 22 items]
2003-05-14 20:38:34 FFF786D5 - Done remote log processing for 'File'
2003-05-14 20:38:45 FFF786D5 - **** Starting synchronization of all out-of-date items
2003-05-14 20:38:45 FFF786D5 - Scanning desktop SSP for 'File'
2003-05-14 20:38:45 FFF786D5 - Done scanning 'File' [0 creates, 0 modifys, 0 deletes]
2003-05-14 20:38:45 FFF786D5 - Synchronizing 23 items
2003-05-14 20:38:57 FFF786D5 - **** Completed synchronization

and in WCESCOMM:LOG :
05/14/2003 20:37:50.910 - Windows CE Services (3.7.3083) Communication Logging.
05/14/2003 20:37:50.910 - Logging file auto-purge after a successful device connection.
05/14/2003 20:37:50.910 - Connection: Process connection from IP address 127.0.0.1:2201.
05/14/2003 20:37:52.110 - Proxy connect to IPAddr 127.0.0.1 on socket 7438, results 10061
05/14/2003 20:37:52.110 - CesProxy: Close Win socket 7438
05/14/2003 20:37:52.110 - CesProxy: Close PPP socket 7438
05/14/2003 20:37:52.110 - TCP: ...R.., 192.168.55.100(7438) => 192.168.55.101(1047) Seq=4148690-4148690 Ack=16600543 Win=0 Len=40
05/14/2003 20:37:52.110 - Proxy: Error creating a new session 8007274d (okay on disconnect)
05/14/2003 20:37:55.410 - CesProxy: Accept on port 990, IsWinsock 1, hResult 0
05/14/2003 20:37:55.460 - TCP: ....S., 192.168.55.100(1025) => 192.168.55.101(990) Seq=4200279-4200279 Ack=0 Win=8192 Len=44
05/14/2003 20:37:55.460 - TCP: .A..S., 192.168.55.101(990) => 192.168.55.100(1025) Seq=16637918-16637918 Ack=4200280 Win=32768 Len=44
05/14/2003 20:37:57.390 - CesProxy: Close Win socket 990
05/14/2003 20:37:57.390 - CesProxy: Close PPP socket 990
05/14/2003 20:37:57.390 - TCP: ...R.., 192.168.55.100(1025) => 192.168.55.101(990) Seq=4200470-4200470 Ack=16637959 Win=0 Len=40
05/14/2003 20:38:02.610 - CesProxy: Accept on port 990, IsWinsock 1, hResult 0
05/14/2003 20:38:02.610 - TCP: ....S., 192.168.55.100(1026) => 192.168.55.101(990) Seq=4207487-4207487 Ack=0 Win=8192 Len=44
05/14/2003 20:38:02.660 - TCP: .A..S., 192.168.55.101(990) => 192.168.55.100(1026) Seq=16643076-16643076 Ack=4207488 Win=32768 Len=44
05/14/2003 20:38:17.650 - TCP: ....S., 192.168.55.101(1049) => 192.168.55.100(5678) Seq=16654390-16654390 Ack=0 Win=32768 Len=64
05/14/2003 20:38:17.650 - Proxy: Connection Attempt on port 5678, dest ip 0x6437a8c0
05/14/2003 20:38:17.650 - TCP: .A..S., 192.168.55.100(5678) => 192.168.55.101(1049) Seq=4222523-4222523 Ack=16654391 Win=8760 Len=44
05/14/2003 20:38:17.650 - TCP: ....S., 192.168.55.101(1050) => 192.168.55.100(999) Seq=16654401-16654401 Ack=0 Win=32768 Len=64
05/14/2003 20:38:17.650 - Proxy: Connection Attempt on port 999, dest ip 0x6437a8c0
05/14/2003 20:38:17.650 - TCP: .A..S., 192.168.55.100(999) => 192.168.55.101(1050) Seq=4222535-4222535 Ack=16654402 Win=8760 Len=44
05/14/2003 20:38:17.930 - TCP: ....S., 192.168.55.101(1051) => 192.168.55.100(5678) Seq=16654586-16654586 Ack=0 Win=32768 Len=64
05/14/2003 20:38:17.930 - TCP: .A..S., 192.168.55.100(5678) => 192.168.55.101(1051) Seq=4222779-4222779 Ack=16654587 Win=8760 Len=44
05/14/2003 20:38:17.930 - CesProxy: Accept on port 5678, IsWinsock 0, hResult 0
05/14/2003 20:38:17.930 - CesProxy: Accept on port 999, IsWinsock 0, hResult 0
05/14/2003 20:38:17.980 - CesProxy: Accept on port 5678, IsWinsock 0, hResult 0

As you can see , what is in my logs does not come close to what you have.
Do you still advice a hard reset ?
And, no, I haven't posted anything in the Viewsonic seccion.
Thanks

[Pony99CA]

I had no idea that I was misleading anyone. Goody-goody for you in catching me in this grave deception. :oops:

Wow, could you get any more defensive? :wink:

Anyway, you got me curious about this issue. To avoid further digressions about the icon in this thread, I've started a poll (http://www.pocketpcthoughts.com/forums/viewtopic.php?t=12511) about this. Feel free to cast your "Yes" vote there. :-)

Steve

[davidspalding]

Sarcasm - it's not just for breakfast anymore. You said my post was misleading, which in my case, my perspective, my damn desktop, just wasn't true. The icon's right there <points at screen> and has been on 2 separate systems. Nyeaah!

[davidspalding]

Well, he can try the Mobile Device in Windows Explorer or My Computer, of course. However, saying it "should" be on the desktop when it's not is misleading. Now I'm curious how you got a Mobile Device icon on your desktop. Did you copy it there, does some OEM version of ActiveSync put one there or what? What Pocket PC do you have?

I had no idea that I was misleading anyone. Goody-goody for you in catching me in this grave deception. :oops:

Let's see, check my driver's license. Yep, I'm me, not using an assumed identity. Check computer, yep, it's Windows 2000 Professional. Check software, yep, installed ActiveSync 3.5 from Microsoft's download site (never loaded the older version that came with my E-125). Yep, upgraded to 3.6, and 3.7. Also installed 3.5 on Windows 2000 Advanced Server at work, got the same icon.

I'm pretty sure that ActiveSync creates this desktop item. But I've only installed on Windows 2k. As I said, it may vary from operating system to operating system, I just wouldn't know.

http://www.ChromeJob.com/pda/mobile_device_desktop.gif

As you can see, that's not a shortcut. So you don't have one of these? What a gyp. You should return your ActiveSync to Microsoft for a full refund. ;)

I just determined that this icon is enabled on the desktop by TweakUI. I had done it so long ago, I had forgotten how I'd done it.

[Kati Compton]

Great. Now we can stop arguing about it.

Right???

;)

[davidspalding]

no one's arguing. i just wanted to own up to my misinformation. just in case someone found this thread later....