Possum48
04-01-2003, 11:52 AM
I down loaded the trial version of this program and like it very much. Backup and Restore were so much faster than with the program that comes with PPC2002.
So I decided to purchase the full blown program through Handango. Upon downloading and installing the full version I proceeded to enter the Registration Code?Key given me by Handango. The Key would not work unfortunately.
Upon check the support sites for both Handango and Sprite Software I figured that I had gotten the user name used with the software purchase different than the one I have on my PDA (left out my middle initial on the order). So I changed my user name on the PDA and it still would not take the Key code.
Contacted Handango and told them of the problem. All they did was tell me to change the User Name and then enter the same code. Still doesn't work.
I have uninstalled and reinstalled the program on both my destop and my PPC. All to no avail. Each time it tells me that my trial period has expired and that I need to contact Sprite Software to purchase the Registration Code/Key.
I have given Handango my money and got nothing in return. They have turned the problem over to Sprite Software for resolution. Have not heard back other than to do the same thing Handango told me to do. Have replied telling them that it still doesn't work.
One thing I can do is to change the date on my PPC to a date within the time my trial version is active and the program works. Still does not take the registration key though.
Anyone else out there have similar problems? I need help on this one ASAP. I depend on the backup to be able to restore my data when I have to hot reset my PDA.
Thanks, :?:
So I decided to purchase the full blown program through Handango. Upon downloading and installing the full version I proceeded to enter the Registration Code?Key given me by Handango. The Key would not work unfortunately.
Upon check the support sites for both Handango and Sprite Software I figured that I had gotten the user name used with the software purchase different than the one I have on my PDA (left out my middle initial on the order). So I changed my user name on the PDA and it still would not take the Key code.
Contacted Handango and told them of the problem. All they did was tell me to change the User Name and then enter the same code. Still doesn't work.
I have uninstalled and reinstalled the program on both my destop and my PPC. All to no avail. Each time it tells me that my trial period has expired and that I need to contact Sprite Software to purchase the Registration Code/Key.
I have given Handango my money and got nothing in return. They have turned the problem over to Sprite Software for resolution. Have not heard back other than to do the same thing Handango told me to do. Have replied telling them that it still doesn't work.
One thing I can do is to change the date on my PPC to a date within the time my trial version is active and the program works. Still does not take the registration key though.
Anyone else out there have similar problems? I need help on this one ASAP. I depend on the backup to be able to restore my data when I have to hot reset my PDA.
Thanks, :?: