seattlehusker
02-08-2003, 08:09 PM
If you ordered your Axim in Mid-Jan....buyer beware:
Like many on this board I ordered my Axim Advanced right before the Jan. 19th conclusion of the $50 rebate. It was ordered via the web on 1/17, received email confirmatin that evening but didn't get the second "order entry" confirmation until 1/22.
Everything was OK until I got my Axim on 2/7 and the box was missing the rebate form. I called Dell and they stated they had no record of me ordering it on Jan. 17th since the order date in the system was 1/22. After explaining my story to the courteous customer service rep they credited my credit card the $50 rather than sending me the rebate form. Luckily they didn't hassle me about the story and promptly credited me after a mere 10-15 minutes on the phone. This may be due to the fact that I've spent a lot of $$$ with them over the years on desktop systems.
I know other buyers here were questioning why it was taking so long to get the "order entry" confirmation. If you received that email after the 19th you may be in the same boat as I found myself.
Just a heads up that you should call the Dell Customer Service line ASAP if you didn't receive the rebate form. The bright side to this deal is I don't have to wait the 6-8 weeks to get my $50!!
Like many on this board I ordered my Axim Advanced right before the Jan. 19th conclusion of the $50 rebate. It was ordered via the web on 1/17, received email confirmatin that evening but didn't get the second "order entry" confirmation until 1/22.
Everything was OK until I got my Axim on 2/7 and the box was missing the rebate form. I called Dell and they stated they had no record of me ordering it on Jan. 17th since the order date in the system was 1/22. After explaining my story to the courteous customer service rep they credited my credit card the $50 rather than sending me the rebate form. Luckily they didn't hassle me about the story and promptly credited me after a mere 10-15 minutes on the phone. This may be due to the fact that I've spent a lot of $$$ with them over the years on desktop systems.
I know other buyers here were questioning why it was taking so long to get the "order entry" confirmation. If you received that email after the 19th you may be in the same boat as I found myself.
Just a heads up that you should call the Dell Customer Service line ASAP if you didn't receive the rebate form. The bright side to this deal is I don't have to wait the 6-8 weeks to get my $50!!