New Customer Advisory iPAQ H3800 Series Pocket PC

[bdeli]

Upon powering the iPAQ Pocket PC, the backlight may fail to illuminate

RELEASE DATE: January 2003

DESCRIPTION
When applying power to the iPAQ H3800 Series Pocket PC, the backlight may fail to illuminate. Holding down the power button to engage the backlight may not provide resolution.

This issue is typically experienced after the unit has been off for several hours. The backlight may function correctly after a normal reset or an adjustment to the backlight settings, but may fail again if the unit is powered off for some time.


SCOPE
iPAQ H3800 Series Pocket PC, models: H3835, H3850, H3870 & H3875 with Serial Number 4G25DW33Axxx and earlier.

Check your 38xx iPAQ here:
http://www3.compaq.com/support/reference_library/viewdocument.asp?dt=3&source=MH020124_CW02.xml

[Janak Parekh]

Weird. This is not a new problem. I think this is an old advisory with the wrong date..

--janak

[bdeli]

Yes weird - but got the advisory today and it seems that my unit might be affected.

What is weird is that I had sent in mine last year to get the backlight fixed (which was fixed and screwed up again by a rom update - later fixed again by the current rom update) but did not get any new stickers at the back as the new advisory states.