fk1team
08-23-2002, 04:42 PM
I bought my xda about a month ago from Dixons, Braehead, Glasgow for £499.99.
8 days later the feckers (O2) dropped the price to £399.99 as they had decided to repostition the xda within the market.
I had missed Dixons '7 days price pledge' by a day so was stuck as they wouldn't refund if box had been opened and as I'd used up my 4MB of data, I didn't really have a leg to stand on...
So, after calling Dixons, I was informed that they had heard from O2 that compensation would be made available to users who had paid the extra £100.00.
A call to O2 customer services was met with a snide, patronising woman who basically laughed at me and said 'tough' - she had never heard about the compensation deal even though Dixons had been informed. I got her to call Dixons while I was on hold and she eventually ate humle pie, aplogisied and said she'd look into it....
To cut a long story short - if u paid the extra £100 - u can get it back by going to shop you got it from, asking them to call O2 on 0800 586 858 and then (eventually) - they will credit your O2 account with the £100. Once this has been done - u can ask them to transfer it to your bank account.
They don't make this easy - u have to keep on at them.....
Have probably spent £100 on phone calls chasing this up but it's the principle, innit? - don't let them away with it..............
I presume our friends over the pond didn't have the price change malarky hassle?
8 days later the feckers (O2) dropped the price to £399.99 as they had decided to repostition the xda within the market.
I had missed Dixons '7 days price pledge' by a day so was stuck as they wouldn't refund if box had been opened and as I'd used up my 4MB of data, I didn't really have a leg to stand on...
So, after calling Dixons, I was informed that they had heard from O2 that compensation would be made available to users who had paid the extra £100.00.
A call to O2 customer services was met with a snide, patronising woman who basically laughed at me and said 'tough' - she had never heard about the compensation deal even though Dixons had been informed. I got her to call Dixons while I was on hold and she eventually ate humle pie, aplogisied and said she'd look into it....
To cut a long story short - if u paid the extra £100 - u can get it back by going to shop you got it from, asking them to call O2 on 0800 586 858 and then (eventually) - they will credit your O2 account with the £100. Once this has been done - u can ask them to transfer it to your bank account.
They don't make this easy - u have to keep on at them.....
Have probably spent £100 on phone calls chasing this up but it's the principle, innit? - don't let them away with it..............
I presume our friends over the pond didn't have the price change malarky hassle?