My iPAQ's Back...

[Brad Adrian]

I was one of the people who jumped really quickly on Compaq's short-lived offer to perform hardware repairs for the <a href="http://www.pocketpcthoughts.com/forums/viewtopic.php?t=860">3800's backlight problems</a>. I figured that I'd be the guinae pig this time and see if the repair actually worked.<br /><br />Well, I sent it out last Thursday afternoon and it arrived back today. The packing slip says they replaced the "PCB ASSY INVERTER BOARD ROSELLA," and so far, the backlight **seems** to be behaving. I've got to completely restore the device, though, so when I'm back up and running as normal, I'll let you know how effective the repair was.

[TMAN]

I received my iPAQ on Monday 4/15. The next morning I had the backlight problem. It is not happening as much but it still has a problem.

[Brad Adrian]

...it still has a problem.


[Fingers in ears] I didn't want to hear that! I'm not listening! La-la-la-la-la!!!

[dma1965]

Yes, sad to say I got mine the next day due to having purchased a CarePaq. All was rosy until last night, when it happened again. Those rat bastards!!!! :evil: :( :!: :!: :!:

[seanturner]

I just sent mine today and I'm hoping they get it back to me by friday, cause I need it on Saturday. But now I'm starting to worry if this was actually worth it... Has the fix actually worked for anyone? :?

And also, my understanding from what the Compaq support tech told me was that they replace the entire motherboard, not just some inverter board...

[renz]

Hmm, strange. On the one side they are telling us not to send it in (as in http://wwss1pro.compaq.com/support/reference_library/viewdocument.asp?countrycode=1000&prodid=2183|iPAQ+H3800+Series+Pocket+PC&source=MH020124_CW02.xml&dt=3 ) and on the other hand, when talked to them on the phone, repairing the unit is an option.

I just called Compaq here in Germany for that matter and will send mine in next week to get the repair / exchange.

I guess that they just exchange something and hope that they send you one of the 70% that seem not to have the problem. If you get one of the 30% that have the problem you´re out of luck. (... and have to exchange it again.)

Hopefully I am lucky :wink:

[tccox]

And now I keep hearing that they may have a software fix for the problem ??????? This is the strangest problem I've ever seen. My IPAQ sits all night, light will not come on in morning. I turn it on and off a couple of times and everythings fine. However during the day, does not matter how long it sits powered off, light will come on, no problem. Weird, really weird.....

[seanturner]

I just called Compaq here in Germany for that matter and will send mine in next week to get the repair / exchange.

I guess that they just exchange something and hope that they send you one of the 70% that seem not to have the problem. If you get one of the 30% that have the problem you´re out of luck. (... and have to exchange it again.)

Hopefully I am lucky :wink:


Wait, they give you the option to replace it? A compaq manager assured me that the only way for them to do an exchange as opposed to sending it in for repair was to buy a carepaq. Do you have a carepaq or do I have to go kill someone at compaq?

[seanturner]

I sent mine in and they dropped and scratched it so I finally got mine replaced and the new one seems to work. :D Good luck to all.