Mike Temporale
01-29-2007, 08:15 PM
<div class='os_post_top_link'><a href='http://www.mobileburn.com/news.jsp?Id=3072&source=SIDEBARHOME' target='_blank'>http://www.mobileburn.com/news.jsp?Id=3072&source=SIDEBARHOME</a><br /><br /></div><i>"Study results show that customers who interact with a customer service representative on the phone report better experiences than those contacting the carrier through an automated system. Contacting the carrier via the Internet or email was rated least favorable by customers."</i> <br /><br />No surprise here. Who enjoys talking with those automated systems and email support can be painfully slow. Once again, T-Mobile ranked highest when it came to customer care - I can't tell you how many T-Mo customers tell me how much they like their carrier. And to underscore just how important customer care is, J.D. Power found that half of all wireless users have needed to contact customer care within the last year. So it just makes sense to treat the customer nicely. :)