Jerry Raia
12-06-2006, 07:00 PM
<div class='os_post_top_link'><a href='http://www.wordlogic.com' target='_blank'>http://www.wordlogic.com</a><br /><br /></div>We like to bash hardware and software developers when they mess things up. It is good to give praise when deserved as well. Last night I ordered Wordlogic's keyboard for my Fujitsu Tablet PC. I purchased the basic version that costs $49.95. When I got to the download button all I got was a page full of script errors. No big deal, it happens, I sent them an email.<br /><br /> <img src="http://www.smartphonethoughts.com/images/Jerry-wordlogiclogo.gif" alt="User submitted image" title="User submitted image"/> <br /><br />This morning I get this email from them: <!> <br /><br /><i>"Hi Jerry, thank you for purchasing the WordLogic Predictive Keyboard. We will look into, why the download failed. To make up for the inconvenience, I provide you with a link to the full phrase version of the WordLogic Desktop keyboard."</i><br /><br />They gave me the full phrase prediction version that sells for $99.95. What a nice thing to do and something they really didn't have to do either. I know their application doesn't run on Smartphones but it does work on Pocket PCs (where I have used it for years) and Tablet PC's. I wanted to acknowledge their over the top customer service. If you have any of these other device types let me encourage you to look at their applications. Not only are they very good, they are obviously good people.