Mike Temporale
08-10-2004, 04:00 PM
<div class='os_post_top_link'><a href='http://cellphones.about.com/b/a/104325.htm' target='_blank'>http://cellphones.about.com/b/a/104325.htm</a><br /><br /></div><i>"In a very innovative move, Sprint PCS just announced that they will offer a service guarantee: for example, if more than 2 percent of calls made within Sprint's coverage area don't connect, regular customers are entitled to a 10% refund and business customers can get a 30% refund on their bill."</i><br /><br />Interesting idea. I'm not sure how someone would go about proving that 2% of their calls failed to connect. :? Regardless, this shows that some carriers understand and respect customers. At least to some extent.