Originally Posted by mpaquette
Just wanted to point out that these outages typically only affect users that don't utilize a Blackberry Enterprise Server. I support one as part of my job and our Blackberry's only go down if that server goes down.
I'm not so sure that's true. I've seen outages in previous years that affected BES servers. BES talks to RIM's servers, which then talks to Blackberries.
I will say that RIM's server-based architecture does have its advantages; first and foremost is battery life -- RIM's special protocol lets Blackberries conserve energy more efficiently than other protocols. In my experience, Blackberries have much better battery life under heavy email loads than other platforms.
In any case, soho_1 is right. Once-a-year server failures have not hurt RIM very much. Obviously, other aspects of the product outweigh it.