I was listening to my Zune at the gym the other day, I had already downloaded the 4.0 player. When I got back home I noticed that their was an optional firmware update available, the 3.2 update. I attempted to install it and a message popped up telling me it would take up to five minutes, I thought to myself it will probably take less time because I have a decent PC. Well about an hour latter it was still in stage 3 of 4, so I decided to close the Media player, I didn't see any other option. When I did this my Zune quit working all together, and Zune customer support wants me to pay for it to have it repaired or replaced. I know this has happened to a lot of people, has anyone found a solution?