Zune 30GB Devices Failing At Start Of 2009?

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Zune 30GB Devices Failing At Start Of 2009?

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12-31-2008, 02:45 PM

Ed Hansberry

Contributing Editor Emeritus

Join Date: Aug 2006

Posts: 8,228

Zune 30GB Devices Failing At Start Of 2009?

http://gizmodo.com/5121311/30gb-zun...kyline=true&s=x

"Right, so this is a weird one: we're getting tons of reports - tons - about failing Zune 30s. Apparently, the players began freezing at about midnight last night, becoming totally unresponsive and practically useless.The crisis has been dubbed by Zune users 'Y2K9', due to the apparently synchronized faceplantings across the country. According to tipster Michael, the Zune users experienced something like this:"

Gizmodo is reporting that a lot of Zune 30GB owners are reporting their devices are freezing up today. The official Zune.net hardware forum already has several threads by 30GB owners. Could it have anything to do with the new year? I doubt it as Jan 1, 2009 has only just arrived in Adelaide, Australia as I post this. If you have a 30GB device, has it gone belly up? This seems to be too widespread to be a hoax.

Update: I've confirmed with a lot of people that this is indeed happening. A few interesting threads: 1) Facebook as a group for people with 30GB bricked devices and 2) A hard reset might be the fix. There will be no Happy New Year for the Zune team at Microsoft as I am sure many will be called in today to resolve this.

Update 2: Microsoft has updated the "Zune Service Status" at the Zune support site and has created a sticky thread where you can monitor the situation. If you have a 30GB device and are impacted (seems to be the latest firmware) then you should subscribe to that thread.

Update 3: It seems it will fix itself. See the post by Skipdeez in the Zune.net forums.

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12-31-2008, 03:34 PM

tsahnocub Pupil Join Date: Apr 2004 Posts: 34		I've got both a Zune80 and a Zune30. After reading about all of that, I went and checked the Zune30. Battery was dead. After putting it on the charger, it booted up, and is promptly stuck on the Zune logo screen with the loading bar all the way full. I'm not really sure what to do now, this was a launch unit (purchased within the first month of release), and is outside microsoft warranty and the 2yr extended warranty from circuit city.

12-31-2008, 03:56 PM

korneel Neophyte Join Date: Feb 2008 Posts: 5		I didn't believed this when I read it, I checked my 30, started it up and guess what? It is stuck on the boot screen...

12-31-2008, 03:59 PM

Bob S Ponderer Join Date: Mar 2004 Posts: 65		Zune 30 Stuck Found my Zune 30 stuck on boot screen an unresponsive this morning too. Can not reset or reboot. My daughter's is dead too Last edited by Bob S; 12-31-2008 at 04:25 PM..

12-31-2008, 04:10 PM

Chris Gohlke Contributing Editor Emeritus Join Date: Aug 2006 Posts: 2,291		Same problem here, this can't be good.

12-31-2008, 04:13 PM

inteller Banned Join Date: Dec 2007 Posts: 372		OH MY GOD. I am SOOOOO PISSED. This is it, I'm done. Microsoft, you need to fire every ****er at Zune. How something like this could happen is beyond me.

12-31-2008, 04:15 PM

Swiftus Neophyte Join Date: Feb 2002 Posts: 3		Yup... me too... This will be interesting.. Maybe we'll all get Zune 120s (not holding my breath)

12-31-2008, 04:24 PM

Sven Johannsen Editorial Contributor Join Date: Jun 2007 Posts: 5,411		At least this site didn't die at midnight last night You gotta figure MS will do something to fix this, warranty or not. I don't think they could afford to say 'sucks to be an early adopter' to everyone who bought the original Zune. I expect it really is everyone. From the reports it is 'time bombed'. It is mitigatable by resetting the clock, which can only be done by openning the unit and disconnecting the battery, or presumably by totally draining it. Charging the unit is OK, but hooking it back to a PC corrects the clock and re-activates the bug. Kind of defeats the function if you can't manage the music on it. This will be interesting. I don't expect it will be tough to find and smash the bug, but so far software updates seem to have been dependent on docking a working Zune and re-flashing it. I wonder if there will be trickier to flash a Zune that is stuck. P.S. was at work reading this. Wife just checked my 30G at home, yup, it's stuck. Wonder when the 4, 8, 60 and 120s die Last edited by Sven Johannsen; 12-31-2008 at 07:13 PM..

12-31-2008, 04:30 PM

Ed Hansberry Contributing Editor Emeritus Join Date: Aug 2006 Posts: 8,228		Not good at all. There is a fix posted at http://forums.zune.net/404026/ShowPost.aspx - it is a hard reset, which is no fun if you have a lot of podcasts you've tweaked settings for or you have picked individual playlists to sync over. __________________ text sig

#10

12-31-2008, 04:37 PM

tsahnocub Pupil Join Date: Apr 2004 Posts: 34		A lot of people are stating that the hard reset fix doesn't really fix it. Really seems to be a firmware issue related to the clock.

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Zune 30GB Devices Failing At Start Of 2009?