Full Disclosure - I've sold my Zune. I really miss my device, but it was too restrictive for me - I enjoy subscription services but I have 3 other mp3 players in my household (including my portable media center) which all liked the Urge service and the Zune neither played along with them nor allows them to play with the Markeplace. So I had to make a choice - the Zune or my family. Believe me, it was a tough choice. I hope one day to return to the Zune fold. But it's up to Microsoft to open the device up to Playsforsure. Assuming that doesn't happen, then I'll have to move on.
A firmware update to fix shuffling? Puhlease. Sure, I noticed that a lot of the same artists came up time and again when I had it on shuffle. Would I have rated that in my top 20 problems with the device or my wishlist of updates/enhancements? NO WAY.
So Zune decides it's important to a.) release devices in new colors b.) change their marketing campaign a bit c.) fix shuffling
But no playsforsure content, no podcast support, no opening up the softare to Windows Media Player. No thanks.
I'm really not a negative person and I hope my post doesn't come across that way. I liked the Zune but I just couldn't take it anymore. And I hope Zune 2.0 comes around to meet me in the middle.