[MarxMarvelous]

Originally Posted by Jason Dunn

FWIW, both of my Zune 30's charged up and booted up OK - but I also haven't synced them with my computer in many months. One is firmware 1.4 and one is firmware 2.4. I'm sure if I docked them and updated the firmware they'd be nuked like everyone elses.

So perhaps it is specific to 3.x firmware... I hadn't sync'ed to my computer for at least a few weeks but still got hit with the problem this morning

[MarxMarvelous]

Originally Posted by Jason Dunn

FWIW, both of my Zune 30's charged up and booted up OK - but I also haven't synced them with my computer in many months. One is firmware 1.4 and one is firmware 2.4. I'm sure if I docked them and updated the firmware they'd be nuked like everyone elses.

So perhaps it is specific to 3.x firmware... I hadn't sync'ed to my computer for at least a few weeks but still got hit with the problem this morning

[Jason Dunn]

Originally Posted by doogald

I think if MS offers to replace any Zune 30 with a new Zune that the PR damage could be mitigated.

That's a pretty big wish - I highly doubt Microsoft would do something like that, the costs would be extremely high. I agree they have to do something pretty big though to address what a PR disaster this is rapidly becoming...

[Chris Gohlke]

If it is not fixable by the user, I think the best case would be a massive mailback program like with the 360. Perhaps the option for a really nice discount on a newer model instead.

[Darius Wey]

Yep, my Zune 30, which is running the latest firmware, is stuck as well. I can't seem to power it down, or perform any resets, so I guess I'll be leaving this one to drain overnight.

Great way to start a new year.

[Ed Hansberry]

Official thread from MS on the issue...


http://forums.zune.net/408989/ShowPost.aspx

[David Tucker]

And thus starts the widespread PR issue... http://www.cnn.com/2008/TECH/12/31/z...res/index.html

[Jason Dunn]

Originally Posted by David Tucker

And thus starts the widespread PR issue... http://www.cnn.com/2008/TECH/12/31/z...res/index.html

What's frustrating of course is that the media ignores the fact that this is happening on the old, discontinued Zune 30s. They put the fact that this doesn't impact the new models as the last line of the article.

Yes, it's a serious, wide-spread problem, but they need to keep it in context.

[gjw]

Originally Posted by inteller

At this point if I were MS I would just collect all of these units and put the Zune30 to rest. I'll just have to eat it on my Travel Kit that can't be used anymore, but I don't want any more **** like this.

The Zune travel kit is compatible with the later Zunes.
Originally the travel remote did have a compatibility issue with the Zune 80 but that was resolved with one of the recent firmware updates.

[samtheman]

Me and my work partner's 30GB Zune have both frozen. No reboot possible...been all over the Zune forums and this one--and no answers forthcoming, not as of 2:52pm, CST, here in Central Texas .

[David Tucker]

Originally Posted by Jason Dunn

What's frustrating of course is that the media ignores the fact that this is happening on the old, discontinued Zune 30s. They put the fact that this doesn't impact the new models as the last line of the article.

Yes, it's a serious, wide-spread problem, but they need to keep it in context.

I have never seen coverage from the 'mainstream' media that makes me believe they have anything other than an actual agenda agaisnt Microfosft.