J.D. Power Announces US Carrier Customer Service Rankings

[Mike Temporale]

http://www.mobileburn.com/news.jsp?Id=3072&source=SIDEBARHOME

"Study results show that customers who interact with a customer service representative on the phone report better experiences than those contacting the carrier through an automated system. Contacting the carrier via the Internet or email was rated least favorable by customers."

No surprise here. Who enjoys talking with those automated systems and email support can be painfully slow. Once again, T-Mobile ranked highest when it came to customer care - I can't tell you how many T-Mo customers tell me how much they like their carrier. And to underscore just how important customer care is, J.D. Power found that half of all wireless users have needed to contact customer care within the last year. So it just makes sense to treat the customer nicely.

[Mike Temporale]

http://www.mobileburn.com/news.jsp?Id=3072&source=SIDEBARHOME

"Study results show that customers who interact with a customer service representative on the phone report better experiences than those contacting the carrier through an automated system. Contacting the carrier via the Internet or email was rated least favorable by customers."

No surprise here. Who enjoys talking with those automated systems and email support can be painfully slow. Once again, T-Mobile ranked highest when it came to customer care - I can't tell you how many T-Mo customers tell me how much they like their carrier. And to underscore just how important customer care is, J.D. Power found that half of all wireless users have needed to contact customer care within the last year. So it just makes sense to treat the customer nicely.

[Pete Paxton]

I've enjoyed Tmo. Their network coverage is better than it used to be also. I hope they continue to get cool phones.

[Jerry Raia]

Yeah T-mo is getting right up there with the great Smartphones. They are still behind Cingular in my opinion. I have no doubt that T-mo has better customer service. Cingular's has been slipping as of late as far as I am concerned.