[David Tucker]

Originally Posted by benjimen

The sky isn't falling...

Microsoft just irretrievably lost the data for thousands of people. And have not said a word as to why. I'd say that's pretty scary for anyone depending on other Microsoft services for their data. Why you are defending Microsoft here is a little baffling.

[David Tucker]

Originally Posted by benjimen

The sky isn't falling...

Microsoft just irretrievably lost the data for thousands of people. And have not said a word as to why. I'd say that's pretty scary for anyone depending on other Microsoft services for their data. Why you are defending Microsoft here is a little baffling.

[Ed Hansberry]

Originally Posted by David Tucker

Microsoft just irretrievably lost the data for thousands of people.

Actually, there is news coming out this morning that might change that.

http://www.informationweek.com/news/...leID=220600430

"Recent efforts indicate the prospects of recovering some lost content may now be possible," the two companies said. "We will continue to keep you updated on this front; we know how important this is to you."

The problem is now though that for 3-4 days they have been saying otherwise, and my understanding is T-Mo is letting sidekick users out of their contracts to get other devices. If this had happened to me, I'd already be on a new device. That means even if MS recovered my data, I'd only be able to access it on the web site. Better than nothing I guess, but still, lots of data to rekey on a new phone.

I hope MS does recover all of the data.

[Jason Dunn]

Originally Posted by benjimen

Who cares? What's a Sidekick? Do you actually have one? Did this even effect you?

This matters because it shows Microsoft's incompetence when it comes to protecting user data. Are you using the MyPhone service? What if it went belly up and you lost all your data, not only on the back-end but also on your phone because it did a sync? Microsoft seems to be trying to hide from this, and no one should let them.

[Jason Dunn]

What stuns me about this isn't that they borked the server and lost user data - what stuns me is that they don't have an earlier set of backups to rely on. It's one thing to say "Wow, we screwed up, you've lost everything you've done in the past 72 hours, sorry..." versus "It's all gone". That's what really blows me away...

[David Tucker]

Originally Posted by Ed Hansberry

I hope MS does recover all of the data.

As do I...but like you'd I'd already be on another device.

[doogald]

Originally Posted by Jason Dunn

What stuns me about this isn't that they borked the server and lost user data - what stuns me is that they don't have an earlier set of backups to rely on. It's one thing to say "Wow, we screwed up, you've lost everything you've done in the past 72 hours, sorry..." versus "It's all gone". That's what really blows me away...

I'm wondering if they had been doing backups but found out, after the disaster, that there was something wrong with the backups all along that they did not discover until they tried to restore. Of course, every IT pro knows that a backup procedure must be tested occasionally, but that may explain what happened in this case.

It could also be that they discovered that the restore process takes much longer than they expected. Though why they cannot say what actually happened is beyond me . . . well, mot really. It's not easy to take your lumps when you make a tragic mistake. Still, it's never good not to explain what's going on.