[king_of_kings]

can someone please help! i live in the uk, got my zune about 3 weeks ago from an ebay seller. it was all working well until today. i turned it on and saw that the screen was completly screwed up. all i can see are liquid colours, they look like ink splatters. it still plays music but the screen is now useless. if someone give me advice on how to get this sorted it would be much appreciated.

[king_of_kings]

can someone please help! i live in the uk, got my zune about 3 weeks ago from an ebay seller. it was all working well until today. i turned it on and saw that the screen was completly screwed up. all i can see are liquid colours, they look like ink splatters. it still plays music but the screen is now useless. if someone give me advice on how to get this sorted it would be much appreciated.

[mrozema]

Originally Posted by Jason Dunn

Hah! Well that's good to hear man, at least one of us isn't having trouble.

Did you put your's through any strenuous testing? If so, let me know what that consisted of and I'll give it a try on mine.

[mrozema]

Originally Posted by king_of_kings

can someone please help! i live in the uk, got my zune about 3 weeks ago from an ebay seller. it was all working well until today. i turned it on and saw that the screen was completly screwed up. all i can see are liquid colours, they look like ink splatters. it still plays music but the screen is now useless. if someone give me advice on how to get this sorted it would be much appreciated.

Sounds like the screen got smashed. Naturally that won't be covered under warranty.

If its just horizontal and vertical lines all over the place, that would probably be a defective LCD or some sort of manufacturing defect that is covered under warranty.

The reality of the situation is that you will likely be made to pay, at least, for freight.

[jdotcannon]

Originally Posted by Jason Dunn

I'm going to write it up as a tip, but I didn't have time...

1. Press and hold the back button
2. Press up until it reboots
3. Then start pressing and holding the center "OK" button and pressing left on the control pad (you have to do step 3 when the screen goes blank but before the reboot process actually starts)

ok, well i tried this and it didnt do anything. is there any way to tell that it is resetting. im so confused

[Jason Dunn]

Originally Posted by jdotcannon

ok, well i tried this and it didnt do anything. is there any way to tell that it is resetting. im so confused

Well, if it didn't do anything, then you didn't do it right. Keep trying until you get it right - first press and hold the back button, then press and hold up - both need to be held for it to reboot.

[jpjav]

Anyone know where I can email a complaint about this process to? I live in Asia and received a Zune 80 as a gift a few months back. From the onset I knew something was wrong since I was unable to sync more than 3GB worth of content before the connection timed out. (hard resets and reformatting didn't help)

Got feedback from forums that the issue might be a defective disk so I registered for and arranged for a repair (my Zune is still under warranty till Jan 2009). Since I'm overseas, I had the return box shipped to my friend's house in Texas and had her send my Zune in for replacement (she has frequent business trips back and forth from the US and Asia).

I tried calling Zune customer service following up the status once she had shipped the unit since it was showing as "awaiting for device in facility" in the support website. Two months back I followed up again and they said that it was on it's way back (to my friend's return address). They couldn't give feedback on what happened so I assumed that it had been replaced.

My friend finally got back this month and handed me the sealed Fedex box from Zune and to my surprise when I opened it I found my old Zune and a letter saying that the Zune was damaged because of tampering and the warranty was voided. The bad thing about this is that my Zune appears to be crushed (screen cracked, case deformed and opening at the seams, etc) and is no longer usable.

I called Customer Service again to complain but they insisted that the repair team received the unit as is and that's why it was not replaced. I tried arguing that in the condition that it is now its obvious that the unit was damaged so I wouldn't have gone through all the trouble of contacting them to have it repaired (it would have been cheaper to just buy a new unit). My mistake is i didn't take any pictures of the unit before I sent it out so I could show how my unit looked like before I shipped it.

I'm hoping someone can help direct me to where I can send a complaint with the pictures of the Zune as it was returned to me so this doesn't happen to others. It was bad enough that I had to wait almost 3 months for the repair but at least before I could use it to listen to the radio or a few songs. Now it a worthless piece of junk.

[Jason Dunn]

Wow...talk about frustrating! I feel your pain.

Originally Posted by jpjav

Since I'm overseas, I had the return box shipped to my friend's house in Texas and had her send my Zune in for replacement (she has frequent business trips back and forth from the US and Asia).

So I guess the question is, where did it get damaged? Did your friend open the box you sent and confirm that it wasn't damaged from Asia to the USA? If she didn't, and just sent along the box, it's hard to say where it got damaged. Unless you're suggesting that the Zune repair people damaged it themselves, it seems likely it got maimed in shipping somewhere between you and the Zune repair people...and it doesn't seem reasonable to blame them for that. Did you insure the shipment in any way?

Or did your friend send it in with the box that the Zune team shipped to her for your Zune? In that case she must have seen your Zune was ok, right? If the issue here is that it got maimed from her to the Zune repair depot, using the shipping method that the Zune team uses, then we have something - I can front page this story and bring some light to this issue.