Well,
I reset the phone and it appears to work.
So after the reset, I again used Sprite Backup to restore my settings (just like I had when I took the phone out of the box). Again, after the restore, the phone will not respond to the FN or Shift keys. The number pad is stuck on and the other letters only display in all caps.
Guess I will reset the phone again and not restore stuff using Sprite
~Rob