Help Please: BJ won't sync with AS4.5

[hotdram]

Just bought a new BJ and now I can not get it to sync to Outlook using AS4.5. Has anyone else had a similar issue?

Also,
Does the data download speed default to Edge instead of 3G? How can I get it to change to 3G (at the store it said 3G, in my house where I should have coverage in a suburb of Dallas, it says "E").

Thanks,
Rob

[hotdram]

Just bought a new BJ and now I can not get it to sync to Outlook using AS4.5. Has anyone else had a similar issue?

Also,
Does the data download speed default to Edge instead of 3G? How can I get it to change to 3G (at the store it said 3G, in my house where I should have coverage in a suburb of Dallas, it says "E").

Thanks,
Rob

[hotdram]

When I plug the phone in to the PC, I don't see any USB connections under the device manager, just a "Windows Mobile Based Device" under the network adapters section.
(When I plug my SMT-5600 in, I see a "Windows CE USB Devices" catergory with a "Smartphone USB SYNC" device underneath it.

Thanks,
Rob

[hotdram]

Samsung's tech support didn't help much. Waited on hold for about 10 minutes so a human could come on to tell me that they are under going a system update, please call back in an hour.

I am ready to return this thing.

Rob

[Mike Temporale]

Originally Posted by hotdram

Just bought a new BJ and now I can not get it to sync to Outlook using AS4.5. Has anyone else had a similar issue?

There seems to be a number of people with Sync problems as of late. Have you disabled your firewall(s)?

Originally Posted by hotdram

Does the data download speed default to Edge instead of 3G? How can I get it to change to 3G (at the store it said 3G, in my house where I should have coverage in a suburb of Dallas, it says "E").

If you're getting 3G in some places and not in others, then it's just poor 3G coverage. It will automatically switch to 3G when available. Try different rooms in your house or walk around the outside. It might just be a weak signal in your home.

[hotdram]

Originally Posted by Mike Temporale

There seems to be a number of people with Sync problems as of late. Have you disabled your firewall(s)?

Yes, I have tried that. Then to the list of exclusions, I have added ports 990, 999 and 5679. I also included "CEAPPMGR.exe"

If you're getting 3G in some places and not in others, then it's just poor 3G coverage. It will automatically switch to 3G when available. Try different rooms in your house or walk around the outside. It might just be a weak signal in your home.

That's what I figured, however I haven't left the stupid PC in over 3 hours trying to get the thing to sync

Thank Mike

~stilltryin'Rob

[hotdram]

This is very frustrating. I am fairly "tech savvy" and have been dorking with this for hours. I can't imagine how someone who is a neophyte to Smartphones/ActiveSync would feel. This is enough to scare people away big time.

~Rob

[Mike Temporale]

I don't know what it is, but there seems to be a lot of problems with sync'ing the BlackJack. I've been lucky, but there are a lot of posts with people having problems. Odd.

I can't think of anything else to suggest. :?

[hotdram]

2 PC's, 5 hours, Cingular Chat can't help me, referred me to Samsung (who I called earlier). Called them back (as it was well over an hour since I called them the first time. They are now closed

Totally ridiculous,
This thing is going back to Cingular tomorrow.
~Rob

[Mike Temporale]

perhaps you should exchange it and see if it's just the device or if it is more than that. :?

[hotdram]

Originally Posted by Mike Temporale

perhaps you should exchange it and see if it's just the device or if it is more than that. :?

Exchange is the plan
I am going to try at work tomorrow with my PC there but it doesnt matter. If I can't sync at home, it is worthless.
After much searching on the web, many many people are having issues like this. Seems like there is no one common answer.

~Rob