[Jason Dunn]

Originally Posted by Phillip Dyson

I did my experiment and the other email worked just fine. When I switched back to my primary, I didn't even receive the email verification email.

Aha - interesting! At least now you know where the problem lies.

Originally Posted by Phillip Dyson

I have a comcast"dot"net primary forwarding to my exchange account. I turned off any filtering on the comcast side, an there's nothing in my junk email or suspect folder. I even check my deleted folder. Nothing.

Who are you using for Exchange hosting? I suspect there's something they're running that's blocking us - it might be a bad header we have mis-configured on our server, or somehow our mail server might be blacklisted. Ask them to look for records of email coming from castle.thoughtsmedia.com, IP 75.125.197.19.

If you can chase this down with them, it might help us fix this problems for others - because where one person is having trouble, likely others are as well.

[Jason Dunn]

Originally Posted by Phillip Dyson

I did my experiment and the other email worked just fine. When I switched back to my primary, I didn't even receive the email verification email.

Aha - interesting! At least now you know where the problem lies.

Originally Posted by Phillip Dyson

I have a comcast"dot"net primary forwarding to my exchange account. I turned off any filtering on the comcast side, an there's nothing in my junk email or suspect folder. I even check my deleted folder. Nothing.

Who are you using for Exchange hosting? I suspect there's something they're running that's blocking us - it might be a bad header we have mis-configured on our server, or somehow our mail server might be blacklisted. Ask them to look for records of email coming from castle.thoughtsmedia.com, IP 75.125.197.19.

If you can chase this down with them, it might help us fix this problems for others - because where one person is having trouble, likely others are as well.

[Phillip Dyson]

Originally Posted by Jason Dunn

Who are you using for Exchange hosting?

I'm using 4smartphone.net
I'll check with them about the blacklist.

[Jason Dunn]

Originally Posted by Phillip Dyson

I'm using 4smartphone.net
I'll check with them about the blacklist.

Oh. Well...I'm using them too, and they're coming in fine for me. That's sure strange! They had trouble with the phpBB thread updates before, but have been fine with the vBulletin updates.

[Phillip Dyson]

Here is what I got back.

Our Senior technicians report that they were not able to find any errors or bounces for ***.comcast.net and ***.msoutlookonline.net on the 27th and 28th of April.
Also they were not able to find any connections from the provided IP address.

Please provide us with information on a specific message you would like us to track for further investigation.
Contacting sender mail admins would also be helpful because if there was a bounce that says 'message content rejected' it's 99.9% because of non-compliant headers.

Do you think thoughtsmedia might be getting bounce backs from the Comcast.net domain?

I'll try and pose the same question to comcast as well.

thanks for you help

[Jason Dunn]

Originally Posted by Phillip Dyson

Do you think thoughtsmedia might be getting bounce backs from the Comcast.net domain?

It's certainly possible that Comcast is using their own blacklist and we're on it without knowing about it.

[Phillip Dyson]

I sent an email to comcast support and waiting for a response. Its been a couple of days.

[Phillip Dyson]

I never got a response from Comcast about their domain. However I'm still not seeing the PocketPC thoughts Weekly digest email even though I'm using a non-comcast email address.

I do however get the thread updates to my other email address.

[Jason Dunn]

Originally Posted by Phillip Dyson

I never got a response from Comcast about their domain. However I'm still not seeing the PocketPC thoughts Weekly digest email even though I'm using a non-comcast email address.

We've added a newsletter subscribe box to our home page (I haven't announced it yet because we're not quite ready to do it across all sites) - try re-subscribing and see if the newsletter shows up this Friday.

[Phillip Dyson]

Thanks Jason,
I tried subscribing both of my emails to see which one wins.

Is this a ThoughtsMedia newsletter, or specific to PocketPCThoughts?

[Jason Dunn]

Originally Posted by Phillip Dyson

Is this a ThoughtsMedia newsletter, or specific to PocketPCThoughts?

It's the Pocket PC Thoughts newsletter that you know and love.