[musicman5150]

Originally Posted by Jason Dunn

"We the owners of various Dell Axims (X50, X50v, X51, X51v) feel that the upgrade to WM5 is not well supported. We enjoy this product but we can no long sit by and let our words go unheard. We collectively agree that the update to Windows Mobile 5 is not properly working on our systems and we would like quick and detailed action in response to this problem. We are well aware that this is a problem on a multitude of handhelds because your company has even released a rollback program...."

Some Dell Axim owners have put together an online petition to protest the state of affairs with the Axim and Windows Mobile 5. I can understand their frustration, though the calculating part of me wonders if a move like this will only cement Dell towards not releasing any future upgrades. And since users can always roll back to 2003 SE, I don't know if this petition will result in good things for the platform. What do you think?

On a seperate note, I find it darkly ironic that on the petition Web site I saw a Google AdSense ad for Dell Axim Pocket PCs. :lol:

I purchased an Axim X51v that come preloaded with Windows mobile 2005 and figured it would be so easy to transfer over all my contacts and tasks, etc from my Axim X5 that I've used without problem ever since the day they were first released on the public. It's been 3 weeks now and I still can't get the thing to sync. I've checked about 10 different forums including the Aximsite forum and they all say that the problem is with WM2005. I've tried every workaround but sadly non of them are foolproof so none of them have worked. I finally contacted Dell support directly and they gave me a link from Microsoft and said this would solve the problems. I thought to myself "great! good ol' Dell to the rescue", do you know what their workaround is? To rollback my Outlook from outlook 2003 to the lower version that has much less functionality. This in turn lost all my contacts, all my tasks, all my letters and screwed up my mail accounts completely. Thank heavens for the ability to restore through windows xp. This is a rediculous thing to have to deal with. I want to be able to use my new axim but I've had to put it on moth balls and brought back my old X5 using windows mobile 2003. Good thing I hadn't sold it on Ebay yet. I hate to have to rollback on my X51v but I guess I may have to.

[musicman5150]

Originally Posted by Jason Dunn

"We the owners of various Dell Axims (X50, X50v, X51, X51v) feel that the upgrade to WM5 is not well supported. We enjoy this product but we can no long sit by and let our words go unheard. We collectively agree that the update to Windows Mobile 5 is not properly working on our systems and we would like quick and detailed action in response to this problem. We are well aware that this is a problem on a multitude of handhelds because your company has even released a rollback program...."

Some Dell Axim owners have put together an online petition to protest the state of affairs with the Axim and Windows Mobile 5. I can understand their frustration, though the calculating part of me wonders if a move like this will only cement Dell towards not releasing any future upgrades. And since users can always roll back to 2003 SE, I don't know if this petition will result in good things for the platform. What do you think?

On a seperate note, I find it darkly ironic that on the petition Web site I saw a Google AdSense ad for Dell Axim Pocket PCs. :lol:

I purchased an Axim X51v that come preloaded with Windows mobile 2005 and figured it would be so easy to transfer over all my contacts and tasks, etc from my Axim X5 that I've used without problem ever since the day they were first released on the public. It's been 3 weeks now and I still can't get the thing to sync. I've checked about 10 different forums including the Aximsite forum and they all say that the problem is with WM2005. I've tried every workaround but sadly non of them are foolproof so none of them have worked. I finally contacted Dell support directly and they gave me a link from Microsoft and said this would solve the problems. I thought to myself "great! good ol' Dell to the rescue", do you know what their workaround is? To rollback my Outlook from outlook 2003 to the lower version that has much less functionality. This in turn lost all my contacts, all my tasks, all my letters and screwed up my mail accounts completely. Thank heavens for the ability to restore through windows xp. This is a rediculous thing to have to deal with. I want to be able to use my new axim but I've had to put it on moth balls and brought back my old X5 using windows mobile 2003. Good thing I hadn't sold it on Ebay yet. I hate to have to rollback on my X51v but I guess I may have to.

[k1darkknight]

Someone at Dell NEEDS to read this:

I bought my Axim X50v, oh...about 1 1/2 yrs ago, I think? ...and overall, I've been very satisfied with it. I made a point of buying the 3yr extended warranty, plus accidental damage protection (which I have already used once, and need to see if it covers the power adapter/connector piece), figuring I'd probably end up dropping the thing at least once.
I was excited to hear that they were going to release an upgrade to WM5, and looked forward to it, anxiously. However, I did NOT intend to purchase the upgrade right away, opting to let others (i.e. posters on this and other forums) do the post-release beta testing for me. Having read about the results of that 'beta testing,' I'm glad I waited.

As of this post, I have NOT YET SPENT A PENNY on this WM5 upgrade, and I DON'T PLAN TO, until the most serious issues people have had are resolved. I imagine I'm not the only one who feels this way, so Dell stands to lose possibly thousands of dollars on non-upgraders, JUST in the short-term. However...If they don't fix the problems, not only will I not buy the upgrade, but I will AVOID buying ANYTHING from Dell EVER again.
If they DO fix the problems, having enjoyed my X50v thus far, I WOULD consider purchasing a new model from them, at some point in the future. Most likely it wouldn't be from their next line, but from the one after that, say...4-6 years out. Depending on how much THAT unit would do, I might even purchase another one, another 4-6 years after that.

(this is the part Dell needs to pay attention to)

Considering all that, I would possibly purchase another 2 units from them in the next 10 years or so. Keeping in mind that I'd purchase the extended warranties with each (even if I'd wait for a sale, coupon, or some other deal), my total purchase would conservatively be $500 for each unit. If there are even 1,000 other people ANYWHERE in the countries Dell services, who would have similar purchasing intentions, at $1,000 per customer over 10 years, that would be a cool $1 million dollars in sales, that Dell could stand to lose. Granted, for a company as big as dell, that's not an earth-shattering amount, but it IS enough to make a small difference, in at least ONE product line.

But even THAT is only if each of the hypothetical 1,000 customers would have ONLY purchased Pocket PCs from Dell. If anyone from Dell is reading this, think about those numbers. I've already dropped HP from consideration for future purchases (of anything but printers). Please don't make Dell the next addition to my 'blacklist'.


Chris, aka k1darkknight

[W.I.P.]

Hey DELL... we're still waiting... and I'm starting to look to other sources for my tech needs.... convince me that my first instinct was right to go with DELL...

[tiggerr129]

I can't address the whole WM 5 vs 2003 issue since my first ppc, an axim x51 came with WM 5. I had previously been a Palm Tungsten owner. Don't get me started about Palm Support.
However, I do own several Dell PCs and I have found an acceptable way around the support issue. Instead of talkung to a CSR who reads from a cue card or a book that says "if customer uses this word read # 7. I take my problem to the on line chat support. (Hard if you are having PC problems and only one PC, I admit, but if possible it is much better).

Your problem is read and assigned to an actual Tech person not an untrained CSR. (no offence to CSRs out there.) Dialects aren't a problem, and any time on "hold" can be spent doing something else. Plus they send you an email of the transcript, or you can save the text yourselk. Those folks are pretty good.

Hope that works