[dave3]

Mr. Ray,
U got it... It all depends on what us the customers are willing to put up with. Either dropping the companies product or service (lost customer $$$). Or complaining loudly, often and refusing outside support (lost cost savings) will work. This is the only thing companies understand. Unfortunately I have already made an investment in accessories, software and time so I must now go with option 2 (complaining) to try to get some sort of action.

[dave3]

Mr. Ray,
U got it... It all depends on what us the customers are willing to put up with. Either dropping the companies product or service (lost customer $$$). Or complaining loudly, often and refusing outside support (lost cost savings) will work. This is the only thing companies understand. Unfortunately I have already made an investment in accessories, software and time so I must now go with option 2 (complaining) to try to get some sort of action.

[dave3]

BUMP IT....ONCE AGAIN I GOTTA BUMP IT UP!!! :mrgreen:

[Kati Compton]

Please stop bumping.

[dave3]

ok!

[dave3]

update to continuing saga to get decent support/answers regarding ipaq 55XX series. call log 7-22-03 time spent roughly 55 min.
spoke to rep in Canada (forget name).
spoke to supervisor Donna in Canada (sytel rep)
transfer to Adrian in Usa (Texas)
demanded transfer to supervisor
spoke to Jose he said he would get back to me which he did via email an excerpt of his reply follows!

"I will let you know as soon as I here something."

Jose XXXXX*
Team Manager Customer Service
*last name removed to protect the innocent

My thoughts in regards to the reply. Hmm I guess I will just have to sit HEAR and wait now that I am done HEREING what Jose had to say from way over they're in Tx. I shore am glad HP hires managers with a strong command of the Englesh langarage though!!!