[rooks308]

I tried again with the files gone and the BIO detect deleted and It still prompts me for my fingerprint. Is there NO WAY to purge those records?? I can not figure this out. Can anyone tell me what the problem is? I can purge all the data but the fingerprint records remain. :cry:

[rooks308]

I tried again with the files gone and the BIO detect deleted and It still prompts me for my fingerprint. Is there NO WAY to purge those records?? I can not figure this out. Can anyone tell me what the problem is? I can purge all the data but the fingerprint records remain. :cry:

[CoreyJF]

You can flash the rom. Download the rom update from hp website. That wipes out all data. As for teh hard reset. Make sure oyu do not let go of the calander and task button until after you use press the stilis into the soft resent button. It is kind of aquward and need two hands, but that should hard reset it.

[rooks308]

Ah yes I forgot about that also. I did the rom update and I remember having to retrain the ID. Guess ill have to dig the cradle back out now hehe hope that works

[rooks308]

**Update** : I did the rom update and it worked like a charm thanks again for your help. All fingerprint ID's have been removed and it is back in pre-opened condition. yay!