[Server]

HP tech support now outsourced to India...


Bangalore, India;
In recent years India has experienced a tremendous growth in the pocket pc market. Even as the regional economies are under pressure. Most striking is the broad acceptance and use of this new technology. Increasing numbers of pocket pc are finding their way to non-business users. Quite contrary to most western countries...

Full article

[Server]

HP tech support now outsourced to India...


Bangalore, India;
In recent years India has experienced a tremendous growth in the pocket pc market. Even as the regional economies are under pressure. Most striking is the broad acceptance and use of this new technology. Increasing numbers of pocket pc are finding their way to non-business users. Quite contrary to most western countries...

Full article

[dean_shan]

I've seen that before. I thought it was just a joke.

[Brad Adrian]

It helps if you can read that article with a thick Indian accent, a la "Apu."

In all seriousness, it's amazing how much telephone support work has been outsourced to India. I know that my dad recently called Dell tech support with a problem and found out that his call had been routed to India.

The economies are pretty straightforward. Indian society has a large number of college-educated, English-speaking people, and their services cost about 60% less than in the U.S.