[skipperj]

Does anyone know how to hard reset the SMT5600? I had to get a replacement, and I would like to clear everything off before I send it back to Audiovox.

Thanks.

[skipperj]

Does anyone know how to hard reset the SMT5600? I had to get a replacement, and I would like to clear everything off before I send it back to Audiovox.

Thanks.

[Mike Temporale]

• Press and hold the Soft-1 and Soft-2 buttons
• Then press and hold the power button for around 1 to 1.5 seconds. Just long enough for the screen to light up. Let go of the power button, but keep pressing the other 2 keys.
• Shortly you should see a screen showing instructions for reseting the device.
• You have to press 0 quickly. If you don't push it within the time limit, all is wasted and you need to start again.

It's a little tricky, so don't expect to get it right on the first couple trys. Timing is everything with this.

Good luck.

[skipperj]

Is this supposd to be done while the phone is on or off?

I ended up getting what I needed by going to Start -> Accessories -> Clear Storage.

BTW, dealing with Audiovox customer support was very satisfying. I called them on Thursday morning because the # key didn't work on my phone. They had me a new phone at my house on Friday morning. Now, all I have to do is send my phone back w/ the preprinted UPS label!

Thanks for your help.

[Mike Temporale]

Starting from the off position.

Originally Posted by skipperj

I ended up getting what I needed by going to Start -> Accessories -> Clear Storage

Did that hard reset the phone, or just wipe the storage card and folders?

[skipperj]

Not sure exactly. It did what I wanted, which was clear out all my info.

When I did it, it warned me about setting the phone back to the manufacturers' settings. Then, it rebooted and a screen came on with a percentage bar showing progress and it said something like "resetting phone". Then, it rebooted and did it again. Finally, it rebooted normally. Is that what usually happens during a hard reset?

[skipperj]

I did get this to work finally. (I was holding the power button down too long).

FWIW, the process looked exactly the same as when I did the "Clear Storage".

Thanks again.

[Mike Temporale]

Wow! Ya, that sounds like a hard reset. I'm impressed that they've included that program.

I guess I haven't had the phone long enough, I didn't even notice the application was there. I gotta play with this phone a little more. :mrgreen: :lol:

[skipperj]

Glad I could help too.

[abarry]

If you just want to reclaim some memory, and not really hard-reset the phone, go to start>Resource Mgmt.>Space maker. There, push the Menu soft button and you will have options to Erase Email, SMS, Call history, Speed dial, Voice notes, seperately, or everything.

I am not sure that a reset would not make the phone lose links to programs (like SmartVideo) that I had on my mSD.

[Klebel]

The hard reset worked well for me. But I still can not get the darn thing to remove all the AT&T crap on the phone. Do I end up having to completely reload the phone to do that? Is it even possible?