[Vuvision]

As title indicated, anyone knows the procedure for this?

TIA

[Vuvision]

As title indicated, anyone knows the procedure for this?

TIA

[Mike Temporale]

If it will boot up, then you can run the clear storage app in the start menu - this will hard reset the device even though the name indactes otherwise.

If it won't start up, then you'll need to do the following:

When the device is powered off, press and hold the two softkeys. Then press and hold the power button for about 1-2 seconds. Release the softkeys and the device should start into the hard reset mode.

[Vuvision]

Mike, thank you!

[Mike Temporale]

No Problem.

[underdog88]

I have tried this several time. My phone boots to the windows screen and never makes it past that.

Do you have any other suggestion?

[Mike Temporale]

Originally Posted by underdog88

I have tried this several time. My phone boots to the windows screen and never makes it past that.

Do you have any other suggestion?

This works for the Dash. Just take your time and be careful of your timing. It might take you a couple times to get it right. Remember, this is only for the dash/Excalibur. If you have a different device, these steps won't help.