[Pony99CA]

Originally Posted by BigDaddyJ

I suspected this was happening, as when I checked my email on the road I'd have newer headers than when I had checked previously.

If you're using Exchange, of course, you don't notice this as much because Exchange supports multiple-logins.

Having said that, it would be nice if this was a feature that could be turned off.

Exactly what do you want to turn off?

If you want to turn off the automatic E-mail check when you connect to the cradle, I may have figured out how to do this. Here's how:

1. Open your favorite registry editor. If you don't have one, try the PHM Registry Editor. It's free!

2. Expand the HKEY_LOCAL_MACHINE tree.

3. Expand the SOFTWARE tree.

4. Expand the Microsoft tree.

5. Expand the Shell tree.

6. Expand the Event tree (we're almost there... :-)).

7. Expand the Dock tree.

8. Select the Inbox item.

9. Click on the "command" value.

10. Change the value name to something other than "command". I typically append "-x" (getting "command-x").

NOTE: You could also delete the "tmail.exe -RunInBKG" data. I don't do that because it would make recovering the original setting more difficult if this change causes problems.

11. Confirm any change messages.

12. Undock your Pocket PC.

13. Do a soft reset.

14. Dock your Pocket PC.

15. Open Inbox.

16. Click on the Services menu item and verify that the top menu item says "Connect". This means that you are disconnected.

Note that I have not tested this extensively. I have only checked it with my POP3 E-mail service. As I don't use Outlook, I don't know what effect, if any, it will have on ActiveSync connections.

If you have any problems with this, please feel free to post information here.

Steve

UPDATE: Ensure that your Inbox is closed before synchronizing. Apparently, if Inbox is running when you connect, this trick does not work.

[Pony99CA]

Originally Posted by BigDaddyJ

I suspected this was happening, as when I checked my email on the road I'd have newer headers than when I had checked previously.

If you're using Exchange, of course, you don't notice this as much because Exchange supports multiple-logins.

Having said that, it would be nice if this was a feature that could be turned off.

Exactly what do you want to turn off?

If you want to turn off the automatic E-mail check when you connect to the cradle, I may have figured out how to do this. Here's how:

1. Open your favorite registry editor. If you don't have one, try the PHM Registry Editor. It's free!

2. Expand the HKEY_LOCAL_MACHINE tree.

3. Expand the SOFTWARE tree.

4. Expand the Microsoft tree.

5. Expand the Shell tree.

6. Expand the Event tree (we're almost there... :-)).

7. Expand the Dock tree.

8. Select the Inbox item.

9. Click on the "command" value.

10. Change the value name to something other than "command". I typically append "-x" (getting "command-x").

NOTE: You could also delete the "tmail.exe -RunInBKG" data. I don't do that because it would make recovering the original setting more difficult if this change causes problems.

11. Confirm any change messages.

12. Undock your Pocket PC.

13. Do a soft reset.

14. Dock your Pocket PC.

15. Open Inbox.

16. Click on the Services menu item and verify that the top menu item says "Connect". This means that you are disconnected.

Note that I have not tested this extensively. I have only checked it with my POP3 E-mail service. As I don't use Outlook, I don't know what effect, if any, it will have on ActiveSync connections.

If you have any problems with this, please feel free to post information here.

Steve

UPDATE: Ensure that your Inbox is closed before synchronizing. Apparently, if Inbox is running when you connect, this trick does not work.

[Adam]

I've been using a "Dummy" account which I always made sure was my selected accunt when Imbnox wasn't in use. This stopped the automatic download - though I guess selecting the "Activesync" folder is easier.

I've just tried the registry change and it made no difference - I've just connected and watched Inbox download mail on synching. I wondered if having Inbox open at the time overrides the shell command as it merely runs the "tmail" application.

So I sent myself an email, turned Inbox off and re-docked. After the synchronisation was complete I undocked and checked Inbox and the email hadn't been downloaded. With Inbox still open I then re-docked (again) and watched it download the email.

Therefore that registry change works provided Inbox is not running when you dock. As it rarely is for me, this has pretty much solved my problem. Many thanks for that - no more dummy accounts or having to remember to change the selected folder.

[ppcsurfr]

And I was about to say the same thing.

You beat me to it...

ppcsurfr

Originally Posted by Pony99CA

Exactly what do you want to turn off?

If you want to turn off the automatic E-mail check when you connect to the cradle, I may have figured out how to do this. Here's how:

1. Open your favorite registry editor. If you don't have one, try the PHM Registry Editor. It's free!

2. Expand the HKEY_LOCAL_MACHINE tree.

3. Expand the SOFTWARE tree.

4. Expand the Microsoft tree.

5. Expand the Shell tree.

6. Expand the Event tree (we're almost there... :-)).

7. Expand the Dock tree.

8. Select the Inbox item.

9. Click on the "command" value.

10. Change the value name to something other than "command". I typically append "-x" (getting "command-x").

NOTE: You could also delete the "tmail.exe -RunInBKG" data. I don't do that because it would make recovering the original setting more difficult if this change causes problems.

11. Confirm any change messages.

12. Undock your Pocket PC.

13. Do a soft reset.

14. Open Inbox.

15. Dock your Pocket PC.

You should not see the "Connecting" and "Logging on" messages as you synchronize.

Note that I have not tested this extensively. I have only checked it with my POP3 E-mail service. As I don't use Outlook, I don't know what effect, if any, it will have on ActiveSync connections.

If you have any problems with this, please feel free to post information here.

Steve

[Adam]

WHilst doing the above tests I noticed that my "Unread" message count in an inbox with no messages is -1 (and presumably one less than the no. of unread messages if there are any). I don't know if my tests ccaused this or if it was like this before - I hadn't noticed.

Does anyone know how to fix it? It's only a minor irritation so I'm not fussed enough to reinstall or anything like that.

[aner]

Originally Posted by l0o5er

thanks for that tip Jason. I've been dogged with intermittment pop lock messages over the last few months & hassling my email provider to sort things out assuming the problem must be at their end. Feeling very sheepish now ops:

Mitch

I had reached the point of screaming with my ISP about this, insofar you can yell in an email of course. ops: ops: This is going to cost me a bunch of flowers.

[ppcsurfr]

Originally Posted by Adam

WHilst doing the above tests I noticed that my "Unread" message count in an inbox with no messages is -1 (and presumably one less than the no. of unread messages if there are any). I don't know if my tests ccaused this or if it was like this before - I hadn't noticed.

Does anyone know how to fix it? It's only a minor irritation so I'm not fussed enough to reinstall or anything like that.

Well, if you can do it this way, just clear your inbox and redownload the messages.

If you don't want to do this, you can copy all your messages to another folder, then redownload them again... this way you don't lose messages which have been deleted from your mail server.

[Janak Parekh]

Originally Posted by Pony99CA

Exactly what do you want to turn off?

Thanks Steve, I'll play with that - it's exactly what I was looking for. Now if only Microsoft actually documented and supported configuring this - I wonder how many end-users are having this problem?

--bdj

[Adam]

Originally Posted by ppcsurfr

Well, if you can do it this way, just clear your inbox and redownload the messages.

If you don't want to do this, you can copy all your messages to another folder, then redownload them again... this way you don't lose messages which have been deleted from your mail server.

Thanks, but that didn't sort it. I've heard of someone else having this problem and the only way they cleared it was when they installed a service pack upgrade.

[Pony99CA]

Originally Posted by Adam

I've just tried the registry change and it made no difference - I've just connected and watched Inbox download mail on synching. I wondered if having Inbox open at the time overrides the shell command as it merely runs the "tmail" application.

So I sent myself an email, turned Inbox off and re-docked. After the synchronisation was complete I undocked and checked Inbox and the email hadn't been downloaded. With Inbox still open I then re-docked (again) and watched it download the email.

Therefore that registry change works provided Inbox is not running when you dock. As it rarely is for me, this has pretty much solved my problem. Many thanks for that - no more dummy accounts or having to remember to change the selected folder.

Stupid me. :-( I committed a major software development flaw. I documented something I hadn't tested. When I tested my registry hack, I did not have Inbox running, and when I opened the Inbox, no mail had been downloaded.

When I documented it, I said to open the Inbox so you could see the download wasn't occurring, but I didn't actually test it like that.

I'll edit my procedure to indicate that Inbox should not be open.

Steve

[Pony99CA]

Originally Posted by Adam

WHilst doing the above tests I noticed that my "Unread" message count in an inbox with no messages is -1 (and presumably one less than the no. of unread messages if there are any). I don't know if my tests ccaused this or if it was like this before - I hadn't noticed.

Does anyone know how to fix it? It's only a minor irritation so I'm not fussed enough to reinstall or anything like that.

I had this happen before. If I recall correctly, I had an E-mail that I couldn't read or delete from Inbox, so I used a database editor to find and delete that E-mail item directly in the database.

Unfortunately, the count of unread messages for a given folder is kept in the pmailFolders database instead of being generated dynamically (by checking a flag on each message that says if the mail was read or unread). The database editor I had didn't allow me to edit records, only view and delete them, so I couldn't change the count.

What I did was delete my E-mail account and recreate it. As my main E-mail repository is Eudora on my laptop, this wasn't a big deal for me. If you have a lot of E-mail that you don't want to lose in that account on your Pocket PC, this solution wouldn't work well for you. It does beat doing a hard reset, though. :-)

I hope my registry hack didn't cause this problem.... 8O

Steve