07-08-2008, 04:18 PM
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Pupil
Join Date: Dec 2004
Posts: 38
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Not to get into a war over this, but what I'm saying is true - so true that in fact I made screen captures as proof - including my search results, etc.
I haven't been to their site since the beginning of the year, so it's possible they changed it since then - and I raised this point with them all the way up to their Executive Customer Relations. But even the CSR said that the rates are listed on only one page. And when those rates are listed in one short sentence under a section that appears to be talking about something else, it's incredibly misleading. Again, I have documented proof of this.
As for free data - I never considered it free. I was paying $20/month for unlimited. I wasn't as educated on the implications of this as I am now, but because of their billing "error", I was led to believe there were no extra charges internationally. I figured it was because data was different than voice. But I don't think it's unreasonable to have a service provider be more upfront about their rates - especially if they are egregiously high. On a side note, I did a search about this and discovered a site where they talk about this exact issue with T-Mobile. Apparently, there are many people who don't get charged extra for international data, and that apparently it's a anomaly with their system. And yes, I still have the site link and capture to prove it. But this begs the question, if you can use data internationally without it getting flagged by T-Mobile, how much does it ACTUALLY cost them? Sounds fishy.
Oh, and yes, I did more than 2 minutes of research. On that same page where they discuss the rates, the top section is about international data roaming. I selected the country expecting the next field to display the cost. Instead it said, "GPRS: Yes". ScottC, I think that's what you're talking about. But it doesn't actually give you the cost. Again, the line about rates was further down the page under the Cruise Ship section. It is (or at least was) very easy to miss. I've shown this to many people, including a lawyer, and they agree. Simply put, it is not a very good disclosure of terms on the part of T-Mobile.
But taking all of that aside, to me the worse offense was the text message they sent us to "stick with T-Mobile" the second we arrived overseas. Knowing we use data alot, knowing our bill never went above $100, knowing we were overseas...it just seems incredibly F*&%'d up!
I wished I had have known better back then, but it's not like T-Mobile made it any easier. I've done alot of research on this since the issue first came up. Now I know, and it's an expensive lesson.
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Rediculous roaming charges
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