Originally Posted by PPCMD
Here is what I asked and I will post the response.
I am looking to purchase the MPX220 from Cingular, I have some concerns and reservations about this phone based on initial reports I am reading from users who have final production units purchased just this week through select Best Buy Stores (Cingular) who have them for sale.
Among my concerns are:
(1) Volume level, it seems the volume control does little to increase the volume and its hard to hear the caller.
(2) Camera quality is poor, while the camera is not my primary concern since I also have a V710 that works fine.
(3) My biggest concern is firmware updates from either Motorola and/or the carrier specifically Cingular. Indications from previous users of the MPX200 Motorola and Cingular did not offer firmware updates and the initial issues users reported were left unresolved.
(4) Does Motorola plan to offer firmware updates for the MPX220 to address user concerns and if so must we wait for the Cingular to offer them and if they do not can we send an MPX220 in for any updates.
Here is the response I received today. I must say they were very prompt . . .
Dear Mr. XXXX XXXXX
Thank you for contacting Motorola e-mail support.
Regarding your concern, the maximum level of volume for the earpiece and the ringer is 7 and this level should provide strong volume sound. A unit that does not provide strong volume sound or through which you can barely listen, could be defective.
Regarding your other concern, this is no doubt one of the best phones we have manufactured. This cellular phone has a high quality camera.
Regarding your other concern, software upgrades are done through the Carrier, not through Motorola. However, if in any way your unit goes through any kind of problem that can be considered a mulfunction, Motorola is here for you. You may contact our Customer Care Center at 1-800-331-6456. The agent who handles the phone call will be able to assist you.
Our hours of operation are from Monday to Friday from 8AM to 7PM Central Standard Time.
For more information about our products and services you may search through our Web Site at:
Thank you for allowing us the opportunity to be of your service.
my response is next.