[KimVette]

Originally Posted by Paragon

HP...who the hell is HP? Aren't they the guys who used to make really cool Ipaqs?

Dave

No, that was Compaq, which was vanquished during the merger with the evil empire known as HP.

[KimVette]

Originally Posted by Paragon

HP...who the hell is HP? Aren't they the guys who used to make really cool Ipaqs?

Dave

No, that was Compaq, which was vanquished during the merger with the evil empire known as HP.

[sracer]

Originally Posted by toika

Hi kati

i'd agreed on your statements :wink: :wink:
HP is pissing off the user...

toika

This is a two-way street. It isn't just HP. Yes, HP set up the rules of the game. But people/sites would have to agree to play. I guarantee that if every person and site rejected HP's program, HP would back off. If every HP-focused site had a large splash page outlining exactly what HP is doing and their wishy-washy reasons for not providing an SE upgrade to the 2210, HP would be under tremendous pressure to address the issues in a satisfactory manner.

But this requires resolve by people. Not simply firing up a web browser and "signing" some lame petition. That won't accomplish anything. Writing letters (REAL "old school" letters sent via snail mail), contacting industry news organizations. Hammer HP anywhere and everywhere. But if people play HP's game, that isn't entirely HP's fault... those who agreed to play have partial responsibility.

When I bought a Dell Axim X5 Advanced last year preloaded with WM2003, I soon discovered that Dell deliberately and knowingly shipped a defective product. Not only that, but their CustomerCare centers were instructed not to accept incident reports related to WM2003. Many of us stormed the Dell forums, and other forums, wrote letters, called CustomerCare trying to get resolution. It was only AFTER we contacted the industry press and CNet ran a story on the issue did Dell grudgingly admit that there was a problem. (I returned the unit for a full refund just a day short of the 30 day return window)

[phmurphy]

Hey,
Maybe you should start a new site called HP eVANGELIST. But then wouldn't it be a lie to have the "not affiliated with HP" (item #5) on the page because you WOULD be affiliated with HP. I like the truth later, much better than deceitful silence earlier.

Pat

[J2EE]

[Post Deleted by HP]

[shanipaqman]

I want to know how we can let HP know our dissatisfaction with their operating procedures?

Is there a feedback email system that we can flood? Obviously, we can stop buying their products, hopefully others will start producing better models and we won't have to screw around with a BIG FAT company that forgets who made them who they are!

Jerks.

[christak]

Originally Posted by J2EE

[Post Deleted by HP]

...very funny!!
8)

[KimVette]

Jump on their board and flood it if you feel like it, but it won't help matters. I was doing that and creating accounts faster than they could delete them, after they deleted my original criticism of their policy off of the board. I was very civil on the board with my initial post until they sent me an email informing me that criticising their support policies is against the guidelines. . . I then spammed every thread with the same message, with much more harsh and crude messages, since they didn't let polite messages stand. At the end I was trying to be more of a pain in the butt to prove a point, and create more work for them as a thanks to ignoring customer concerns.

In short, they don't want to hear criticism. if you post it on their board, they'll just delete the message and ignore you. if you email them, your message will go to the bit bucket and they won't change a darn thing. You could send snail mail but I'd bet that Carly is too busy playing with her corporate toys (Gulfstream jets) to care. The only thing that will work at this point is to simply stop buying HP products.

[capo]

Thankfully, the market has a way of fixing these sorts of problems - if customers don't like HP products, services, etc. and buy Dells, Toshibas and such, eventually HP will either figure it out and go back to trying to please customers, or continue to lose business. My first PPC was a Compaq Aero (a slow brick with a dim screen compared to my current iPaq 4155.) In between was a 3835. For me, the 4155 is functionally a nearly-perfect device. It's elegant and I love it. I've not seen another model for which I'd willingly trade it. I'm definitely keeping an eye on the newer, faster VGA models with more memory, but HP's latest offerings are... well, more brick-like, IMHO, and disappointingly bland. It would seem that the HP of today may have little in common with the Hewlett Packard of old beyond corporate slogans. Pity.
We recently bought a Dell/EMC SAN solution after researching several vendors, including HP. HP's product wasn't bad, but Dell ate their lunch when it came to price. It's been that way with every major purchase we've made in the last 5 years. Not to be a shill for Dell (they certainly have their moments as well) but HP just doesn't seem to be realistic when it comes to price. Kind of like the rz1715 I saw at Best Buy...

Anyway, a tip of my hat to PPCT and others willing to say thanks, but no thanks. That's why I keep reading this site every day.

[shanipaqman]

Amen to that! I am in the market for a new PPC but I am going to choose another device either Dell, Loox 720 or Asus over the 4700 series. I refuse to give money to people that I don't know if they are even going to support upgrades!

Sadly, I think we are headed by a road created by consumers though, that is the "walmart" mentality, as long as it is cheap I don't care about anything else. Then when they put everyone out of business your stuck dealing with them alone. We are seeing HP take this attitude now that they think they are king of the hill. I think this is only the beginning of the crap fallout we are going to have to deal with. :devilboy: