I recall a saying that 90% of users use 10% of available features. Obviously unprovable, but I think there's truth to it, and a large part of the iPhone's success is Apple's elegance in executing that 10% of the features. I've used WM devices for years, after switching from Palm back when that was a risky choice. I've always been focused on what lets me accomplish what I want to do in the simplest fashion; in other words, how well does the tool get out of the way and let me work. (Some would say I'm the tool in that equation, but I digress...)
After switching to a 3G iPhone, I have to say that I have NEVER been more pleased with a technology purchase. It just works; the UI is so intuitive that I find I was more fluid with it after a week of use than I was after two months with my HTC Touch. I didn't realize how often I was dealing with issues on WM until I wasn't dealing with them anymore. All of the resets, crashes, buried options, difficulty pairing devices, etc. I've soft-reset my iPhone twice since I've owned it; twice in a month. I could rarely get through a DAY without soft-resetting my WM devices two or more times. And let's face it; Safari vs. PocketIE doesn't really need to be detailed.
Is it perfect? Of course not; lack of task sync is bizarre, but fixable with a $10 piece of software. Copy/paste? Would be nice, but I have my HP2133 for content creation. The iPhone has relegated my HTC Touch, Loox 720 (used as an eBook reader) and my iPod to the desk drawer.
For me, there is maybe an extra 10-15% of things I could do on WM that I can't do on the iPhone, but that doesn't make up for the frustrations I encountered when trying to do the other 85%-90% of my work on WM. And nothing in that 10-15% is a deal-breaker; much of the 85-90% was.
Does everyone have to get an iPhone? Of course not. But in an era where a WM magazine, covering ALL the WM devices, has shut down and relaunched as iPhone only, to dismiss the iPhone as something that just looks pretty and doesn't do anything is unfortunately the same kind of outlook that let WM get overtaken in the first place. I'm not looking to create a WM/iPhone sucks debate; each of them work for different usage scenarios. But I don't think it's realistic to dismiss the iPhone as a useless pretty device. Millions of users think differently.
Now I'll go put on my asbestos suit.
