Nokia vs Microsoft
Nokia's got a new email client in beta for their S60 smartphone. I just bought a Nokia N82 so I tried out the app (with the built-in mail client, I'm unable to send mail from my .mac account). I noticed one feature I'd like improved, and sent Nokia some feedback on this : they actually ask for feedback on their website and have shared the most popular requests AND complaints.
When it starts up, the beta app always tries by default to connect via a cellular network, even if you have a WiFi-equipped phone. I had to start up my web browser and tell it connect via WiFi before jumping back to the beta mail app and get it to connect - it then used the active, WiFi, connection. (unlike Apple, Symbian S60 allows mulitasking just like WinMo). If you don't have a data plan, the default mail app behaviour could be disastrous to your pocketbook, so I asked Nokia to fix that.
The beta app isn't available for the N82, so I chose another model in order to get the download, and the app seemed to work anyway. But I still mentioned to Nokia that it would be great if they included all their new models like the N82 in the trial.
Getting to the point of this post, Nokia actually had a live person respond specifically to the two points in my feedback. I have *never* received any feedback from Microsoft on any defect of their apps or any of the glaring defects in WinMo - like the broken update mechanism that's the subject of this thread. In fact for most of their history they have never even made it possible to provide feedback (do they now? I mean, outside of forums that some MS employee *might* frequent.).
But Nokia provided a personal response even to a product that is not even officially released yet. It's almost as though they want the product to work well for customers. What a concept!
I've only had the N82 a week but already it puts to shame any WinMo device I've ever owned. Hardware-wise it has 3G, GPS, WiFi, 5 MPx camera w/xenon flash. And software-wise there's a whole world of S60 apps out there, including the all-important Opera Mini.
Meanwhile, what's Microsoft doing? Spending all its energy recovering from Vista instead of fixing WinMo? I mean, just to pick one example it *still* doesn't understand the concept of Location as applied to WiFi. And if you want one WiFi's network to be fixed IP and another's to be DHCP, you have to drop into the bowels of the OS, likely beyond the average users. And of course there are 100 other examples like this one.
Last edited by midtoad; 08-26-2008 at 03:12 AM..
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