Axim Owners Want Answers & a Fix to Windows Mobile 5

[Jason Dunn]

http://www.petitiononline.com/Axim06/petition.html

"We the owners of various Dell Axims (X50, X50v, X51, X51v) feel that the upgrade to WM5 is not well supported. We enjoy this product but we can no long sit by and let our words go unheard. We collectively agree that the update to Windows Mobile 5 is not properly working on our systems and we would like quick and detailed action in response to this problem. We are well aware that this is a problem on a multitude of handhelds because your company has even released a rollback program...."

Some Dell Axim owners have put together an online petition to protest the state of affairs with the Axim and Windows Mobile 5. I can understand their frustration, though the calculating part of me wonders if a move like this will only cement Dell towards not releasing any future upgrades. And since users can always roll back to 2003 SE, I don't know if this petition will result in good things for the platform. What do you think?

On a seperate note, I find it darkly ironic that on the petition Web site I saw a Google AdSense ad for Dell Axim Pocket PCs. :lol:

[Jason Dunn]

http://www.petitiononline.com/Axim06/petition.html

"We the owners of various Dell Axims (X50, X50v, X51, X51v) feel that the upgrade to WM5 is not well supported. We enjoy this product but we can no long sit by and let our words go unheard. We collectively agree that the update to Windows Mobile 5 is not properly working on our systems and we would like quick and detailed action in response to this problem. We are well aware that this is a problem on a multitude of handhelds because your company has even released a rollback program...."

Some Dell Axim owners have put together an online petition to protest the state of affairs with the Axim and Windows Mobile 5. I can understand their frustration, though the calculating part of me wonders if a move like this will only cement Dell towards not releasing any future upgrades. And since users can always roll back to 2003 SE, I don't know if this petition will result in good things for the platform. What do you think?

On a seperate note, I find it darkly ironic that on the petition Web site I saw a Google AdSense ad for Dell Axim Pocket PCs. :lol:

[victore]

I think it's important to let manufacturers know when we, their customers, are unsatisfied with their products. Sometimes the collected words of many speak louder than a single voice.

[Clinton Fitch]

I tend to agree that since Dell has offered a roll back to WM2003, they probably won't do much in the way of updates on the x50 series. The track record on the 51s though has proven they are offering ROM updates there.

It is a shame though - I wish they would address the 50s on just a few things.

On the other hand, I'm glad they offered the upgrade to WM5. It was the first WM5 device I had actually so it gave me a good taste of it - good and bad.

[Jacob]

It is important to let companies know of your displeasure, however I have one question.

Has any online petition every changed any position of a company? Just wondering.

[Duncan]

It is interesting to note that X51v owners seem to be having a much better time of things than X50v upgraders. One would have thought the hardware near identical - but perhaps that is not the case?

It will be equally interesting to see how iPAQ hx4700 users fare with the upgrade for that (and how well HP support it) - perhaps the longer run they've had will be for the good?

Will it turn out that FSC and Asus were sensible in not providing an upgrade - or is this just a Dell made mess?

[Down8]

Signed.

-bZj

[Vincent M Ferrari]

I don't get it. Didn't the X51v come with WM 5 from day one?

Not that it changes anything, and not that it actually works 100% (God, mine is probably the most frustrating handheld I've ever owned), but I don't get the "upgrade" thing.

Am I wrong?

[Patrick Y.]

Originally Posted by Vincent M Ferrari

I don't get it. Didn't the X51v come with WM 5 from day one?

Not that it changes anything, and not that it actually works 100% (God, mine is probably the most frustrating handheld I've ever owned), but I don't get the "upgrade" thing.

Am I wrong?

There is a HORRIBLE upgrade for x50v. However, this petition really includes x51v too, such as the terrible bluetooth.

The upgrade for x50v is just a total disaster. The sluggishness is just unbearable and some users, including me, are having memory problem that forces hard-reset occassionally. :evil: :evil:

[lapchinj]

Originally Posted by victore

I think it's important to let manufacturers know when we, their customers, are unsatisfied with their products. Sometimes the collected words of many speak louder than a single voice.

I couldn't agree with Victore more. Unfortunately large companies do not take note of problems from users and this is true with Dell also. I bought my x50v because I thought that everything that I read about it was just what I needed and wanted. Being that the x50v was able to be upgraded to WM5 made it a 'must have' and 'look no further' Pocket PC. I had it shipped overnight (if I remember correctly) and bought the upgrade as soon as it came out. Everyone was willing to bend over backwards to take my money and make the sale. I was happy also since everything went smooth and quick. When I had problems the phone calls became longer and longer and much more frequent because of people unwilling to put any effort into helping me after the sale. Not to mention that I was having a very hard time explaining what the problem was since I was unable to communicate what my problem was with the people on the other end of the phone (world :evil: ).

I was told that my issues were being addressed by the tech people at Dell but nothing was happening. Fixes should be comming out soon. But I have my xv50 now about a year and have I have rolled back OS as soon as the rollback was available. Even the rollback was hard to get. The x51v has been available for some time now so my x50v is now getting old and by the time something will be fixed we'll have the x61v :evil: .

It seems that the only way to talk to these companies is through the masses because every time I get on the phone with Dell I get people who don't understand my NY accent and I have to start from the very beginning explaining my tales of woe. Funny that nobody had any problems with my NY accent when I bought the thing. I'm just tired of all the cra_ and I think that these companies are counting on me just giving up. I've just plain given up any hope of ever getting any satisfactory solution to this OS issue (so I'll probably just live with 2003se). This petition seems to be my (and others) only hope of getting any resolution to our issues.

Besides, I paid for the damn upgrade so I think that I'm entitled to receive a working copy and not hours on the phone with people who really couldn't care less about helping me. All they're interested in is filling out their paperwork so they can get paid.

It's a shame that all this had to happen since I think that the x50v is really a nice piece but the deciding factor in buying it was the upgrade otherwise I could have gotten other PPC's that were also nice. Bottom line is that I will not buy another dell. PPC, desktop, server class machine or otherwise. There are a few nice PPC's I seen on the forum to choose from since I've deceided to buy another and give this one to my mother-in-law (she's wonderful when it comes to giving someone a hard time :devilboy: ). The desktops will be my own buildups and servers will stay HP or IBM, I will not try Dell again. ukeface2:

End of subject, I have to get on with my life :deadhorse:.
Jeff- :soapbox:

[sickens]

I purchased my x50v before the whole windows mobile 5 upgrade possibilities existed, and i have been quite pleased with the device -- as have most users -- however, i became even *happier* when i found it would support mobile 5 and they would release an upgrade, needless to say, i jumped on the opportunity to get the upgrade and have been trying to work through the bugs - but it is to the point where it's completely unbareable.

I've been hoping that we all would hear something from Dell about a ROM upgrade for the x50's for a while now, and after reading more and more user comments and insights, i'm becoming increasingly doubtful that any further upgrades will come.

I think i'm going to revert to mobile 2003 by the end of the weekend, i've been hanging in too long - and it seems Dell's going to just leave us hanging.