07-02-2003, 04:02 AM
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Intellectual
Join Date: Mar 2004
Posts: 129
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Good News Everybody
I contacted Sandisk and they are familiar with the problems with the Dell Axim X5 and new Sandisk cards. What's better yet is that they said that they will replace it with a Compact Flash card. Here is what they wrote back to me saying:
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This is an issue that we are currently researching further and are trying to determine a solution at this time. We can offer you an exchange of the SD card for a CF card of the same capacity regarding this known issue. We have no known issues with CF cards and the Dell Axim. Dell Axims are the only PDA's to display these types of issues using SanDisk SD cards.
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07-02-2003, 04:17 AM
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Thinker
Join Date: Jul 2003
Posts: 313
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wow - a company actually owning up that a device-specific conflict is their OWN fault. Most companies I know of would just shuttle blame back and forth with the manufacturer, and it would be almost too easy to just blame Dell (hey, our SD cards work everywhere else, must be THEIR fault!). Thumbs up to SanDisk for acknowledging responsibility, even if it's a problem that shouldn't have happened in the first place.
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07-02-2003, 04:20 AM
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5000+ Posts? I Should OWN This Site!
Join Date: Jul 2003
Posts: 5,211
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I know I'm a cynic, but I thought there were problems with the SanDisk's in Toshibas too.... Glad to hear they're willing to respond to you though.  |
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07-02-2003, 04:22 AM
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Pontificator
Join Date: Jun 2002
Posts: 1,019
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Originally Posted by kati42
I know I'm a cynic, but I thought there were problems with the SanDisk's in Toshibas too.... Glad to hear they're willing to respond to you though. |
I had the exact same thoughts..... but....
It's impressive that they admit the problem and are willing to do a SD for CF trade. |
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07-02-2003, 07:40 AM
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Mystic
Join Date: Jul 2003
Posts: 1,808
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Re: Good News Everybody
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Originally Posted by isilver
I contacted Sandisk and they are familiar with the problems with the Dell Axim X5 and new Sandisk cards. What's better yet is that they said that they will replace it with a Compact Flash card. Here is what they wrote back to me saying:
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This is an issue that we are currently researching further and are trying to determine a solution at this time. We can offer you an exchange of the SD card for a CF card of the same capacity regarding this known issue. We have no known issues with CF cards and the Dell Axim. Dell Axims are the only PDA's to display these types of issues using SanDisk SD cards.
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Of course they would do this... CF is significantly less expensive than SD. They are making more money on you as a result.
__________________
Jonathan (JonnoB)
"All that is necessary for the triumph of evil is that good men do nothing." -Edmund Burke
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07-02-2003, 10:21 AM
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Pontificator
Join Date: Jul 2003
Posts: 1,329
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They should be giving you at least double the capacity in CF as opposed to SD. If you wanted CF, you would have bought it in the first place. Tell them you use a wireless card in the CF slot, so you need SD (hence you paid the PREMIUM to buy it in the first place). So they can just give you your money back and you can buy from another vendor. Of course, that may not fly with them, and may be a hassle, but it is the principle.
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07-02-2003, 11:16 PM
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Magi
Join Date: Dec 2007
Posts: 2,137
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That's a good point; they should replace the card with a CF card of equivalent COST not equivalent capacity...
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