Dell Folding Keyboard bites the dust. Yay.

[Pat Logsdon]

My Axim's keyboard just died. :evil: Normally the middle portion will drop down when the sides are pulled out, and then the sides slide over the middle portion. Now only one side of the middle portion will drop down, which means it won't fold up.

I've been slogging my way through Dell's byzantine Customer Support Phone Center for about 40 minutes now. :roll:

Has anyone else had this wonderful experience? With the keyboard, not Dell's customer service. :mrgreen:

[Pat Logsdon]

My Axim's keyboard just died. :evil: Normally the middle portion will drop down when the sides are pulled out, and then the sides slide over the middle portion. Now only one side of the middle portion will drop down, which means it won't fold up.

I've been slogging my way through Dell's byzantine Customer Support Phone Center for about 40 minutes now. :roll:

Has anyone else had this wonderful experience? With the keyboard, not Dell's customer service. :mrgreen:

[sracer]

I don't have an Axim keyboard, but I do have a Micro Innovations wireless keyboard (rebadged PocketTop)... I picked it up brand new off of ebay for $5... and there's plenty more.

Not only is it the smallest PDA keyboard that I've tried/owned, but it has the best ergonomics. I haven't been able to get it to work with my Axim Advanced/PPC2003 in portrait mode, but in landscape orientation it is a dream....

...unfortunately the landscape driver (NYDITOT) doesn't work with PPC2003.

[droppedd]

hmm... does the microinnovations IR keyboard work with the ipaq 2210?

[sracer]

It should... though keep in mind that since the 2210 is a PPC2K3 device, the screen rotation software won't work.

[droppedd]

yeah, but it's cheap enough that i don't care

can't seem to find it for $5 though...

[David Prahl]

Yeah, I knew someone who had the Dell keyboard and they hated it! The keys were mis-mapped! :?

Replacement fixed it.

[Pat Logsdon]

Originally Posted by SUPERNERD_DAVE

Yeah, I knew someone who had the Dell keyboard and they hated it! The keys were mis-mapped! :?

Replacement fixed it.

I actually like the keyboard - it's worked really well for me, and I like the key feel, form factor, etc. It's great for reading books while eating - just need one finger to turn the page. :mrgreen:

I finally got through to Dell, and a very nice Indian lady named "Liz Jones" said that I'd have a replacement at no charge within 4 days.

Not too shabby!

[David Prahl]

Originally Posted by Surgical Snack

"Liz Jones"

:lol:

[dh]

Actually now you mention it, none of the Indian Dell people seem to have Indian names.
I guess they are all assigned a new identity when they start there to try to make customers think they are talking to someone at Dell in Texas.
The Indian guy I spoke to when I had a problem with my Axim (James I think) was actually very knowledgeable and got my new PPC sent the same day.
I thought the hardest part about Dell support was finding a number that is actually answered by a person, without spending over an hour on hold.
Maybe "Liz" and "James" are the only two people working there.

Oh, I'm using the Pocketop keyboard as well. If you use the little pop-up mirror in the stand it works just fine in portrait mode. It takes a bit of fiddling about to get it right at first, but after a few times you know how everything has to be positioned for it to work.

[dartman]

I talked to a copuple Indian Dell support reps recently for a friend. They were very knowlegable and courteous and solved the problems.

I just had a little trouble relating the names "Corey" and "Clancy" with their accents.

Must be me.

dart