11-26-2002, 02:45 AM
|
|
Pupil
Join Date: Nov 2002
Posts: 12
|
|
dell customer service
hello!  first time posting here..i bought the axim x5 400mhz last nite around 10:45 ct and used my visa check card....and to my surprise, i just got an e-mail from dell saying that it is in transit with the carrier..this is just outstanding!!! kudos to dell!!  |
| |
|
|
|
11-26-2002, 03:27 AM
|
|
Pontificator
Join Date: Feb 2002
Posts: 1,096
|
|
Sorry, but it can't be. What you got shipped is probably some invoice like sheet of paper. I got one too, in fact it just arrived in the mail today. No idea what it's for... just says $0.00 on it. 8O Weird... Anyway, check your order status on your account page. You'll probably see two items. One's the invoice like paper, the other is the Dell.
Then again I could be wrong, in which case I hate/envy you. :wink:
|
| |
|
|
|
11-26-2002, 05:05 AM
|
|
Pupil
Join Date: Nov 2002
Posts: 12
|
|
this is the info that i got from the order status..
Where is My Order?
Delivery Estimate: November 27 - November 29
Status as of Monday, November 25, 2002 10:09:43 PM Central Time
1. Order Processing: Sunday, November 24, 2002
2. Pre-production: Sunday, November 24, 2002
3. In Production: Sunday, November 24, 2002
a. Kitting
b. Build
c. Testing
d. Boxing
4. Shipping Prep: Sunday, November 24, 2002
5. Ship Date: Sunday, November 24, 2002
Your estimated delivery date can be up to 5 additional business days based on shipping method chosen at time of order.
Congratulations on your new purchase and...
Thank you for purchasing Dell!
is this true?
TIA!
|
| |
|
|
|
11-26-2002, 05:13 AM
|
|
Pontificator
Join Date: Feb 2002
Posts: 1,096
|
|
Hard to say... above all that, below the order number, does it say something like "AXIM X5,400MHZ,XS,3.5 QVGA,48/64 MB,ENG"? If so, you're extremely lucky or all of us are viewing out of date info. You could probably call up Dell and find out for sure. There were rumors of it shipping on the 25th, but everyone else's order status still says it won't ship until at the 5th of December or so, even the first day orders.
|
| |
|
|
|
11-26-2002, 05:14 AM
|
|
5000+ Posts? I Should OWN This Site!
Join Date: Jul 2003
Posts: 5,211
|
|
Quote:
|
Originally Posted by kime
5. Ship Date: Sunday, November 24, 2002
Your estimated delivery date can be up to 5 additional business days based on shipping method chosen at time of order.
Congratulations on your new purchase and...
Thank you for purchasing Dell!
is this true?
|
I so envy you. The only thing I see on there that probably isn't true is actually shipping on a Sunday. My guess it was today that it actually went out if what you're seeing is basically correct. |
| |
|
|
|
11-26-2002, 05:17 AM
|
|
5000+ Posts? I Should OWN This Site!
Join Date: Jul 2003
Posts: 5,211
|
|
Quote:
|
Originally Posted by kime
1. Order Processing: Sunday, November 24, 2002
|
Hmm... It just sunk in that you ordered 5 days *after* I did, and yours has in theory shipped. Did you actually place your order on Sunday? Where (roughly - please don't feel pressured to post more info than you're comfortable with) are you located? Did you order through Dell Home or Dell Business? |
| |
|
|
|
11-26-2002, 05:21 AM
|
|
Pontificator
Join Date: Feb 2002
Posts: 1,096
|
|
I'm hoping that being a new order Kime has more up to date info than us. Our Dells could be on the way right now, and the pages just not updated. Or perhaps, merely updated to in production. I can dream, can't I?
|
| |
|
|
|
11-26-2002, 05:22 AM
|
|
5000+ Posts? I Should OWN This Site!
Join Date: Jul 2003
Posts: 5,211
|
|
Quote:
|
Originally Posted by Rirath
I'm hoping that being a new order Kime has more up to date info than us. Our Dells could be on the way right now, and the pages just not updated. Or perhaps, merely updated to in production. I can dream, can't I?
|
Or it's the particular model of Axim that's different. Or there's a run on cradles. Hard to say. I may call tomorrow and say that someone else who ordered after me has had theirs shipped, and see what happens. |
| |
|
|
|
11-26-2002, 05:43 AM
|
|
Pupil
Join Date: Nov 2002
Posts: 12
|
|
i read something in the order status regarding dells "learn more about how your dell system is built" link...the first step is order processing:
"Your order is first processed for release to the manufacturing floor. Release is generally dependent upon approval of your designated form of payment.
Once payment is confirmed, your order will be released for production."
i paid with my check card and it's like paying in cash..in fact i checked my account the following morning after buying online and they already got the money! so i guess it depends on your "payment option"...they can't charge you unless they start shipping it. hope this helps! later.. |
| |
|
|
|
11-26-2002, 05:59 AM
|
|
Pontificator
Join Date: Feb 2002
Posts: 1,096
|
|
Quote:
|
i paid with my check card and it's like paying in cash..in fact i checked my account the following morning after buying online and they already got the money! so i guess it depends on your "payment option"...they can't charge you unless they start shipping it. hope this helps! later..
|
Hmm... check cards usually take several days to show a purchase. I don't see how you could tell by the next day. Honestly, I'm getting rather skeptical of this thread. No offense intended, but it's a little questionable eh? It's just a little hard to swallow that an order on the 24th would be shipped the very next night in front of several hundred other orders. If it's true though, Dell's got some explaining to do pronto. Here's hoping it's a omen of good things to come. Maybe we'll know by tomorrow. |
| |
|
|
|
|
|
Linear Mode
