[DBlakester]

I have a Compaq iPaq 3870 that I've been trying to run the Pocket PC ROM Update utility on to update it from 2.15 to 2.20. The problem is that when it starts the iPaq loses its connection with my computer running the utility. Is there an easy fix or any fix at all for this? Thanks.

[DBlakester]

I have a Compaq iPaq 3870 that I've been trying to run the Pocket PC ROM Update utility on to update it from 2.15 to 2.20. The problem is that when it starts the iPaq loses its connection with my computer running the utility. Is there an easy fix or any fix at all for this? Thanks.

[Chris Spera]

I personally haven't had this problem, but I've heard of it happening on a few machines.

Is this on a laptop or a desktop? are you connecting directly to a USB port or via a USB Hub? Do you have a free serial port?

If you are using a HUB, disconnect from the hub and connect directly to the USB port. If you are directly connected to a USB port, try another port. If you've tried all of the USB ports directly and still have the problem, try a serial port. Make sure that the AC Adapter is connected to the cradle, and you have enough power to the device.

You may need to try this on another computer if you still have the problem after trying all of the above.

keep us posted and let us know if we can provide any further help.


Kind Regards,

Christopher Spera