Hi. I have tried ordering the 2210 with the student discount online but can't. First time, I waited almost a week, called, and they said there was an error in my order. They told me to re-order, and I did. Now it's almost a week later and I still haven't gotten my confirmation email. :evil: Any ideas what to do? This is getting old. Also, can I get my student discount through a retail "brick and mortor" store?
Hi. I have tried ordering the 2210 with the student discount online but can't. First time, I waited almost a week, called, and they said there was an error in my order. They told me to re-order, and I did. Now it's almost a week later and I still haven't gotten my confirmation email. :evil: Any ideas what to do? This is getting old.
Not that this is necessarily the best way to handle it, but if I were in your situation, I'd call them back, say this is the second time you've been through this, and have them put through the order at the discounted price right then if you need to reorder. Also get the name of the person you're talking to, and if you feel the person you're talking to is not being sufficiently helpful, ask for a supervisor.
I called them 4 days after placing the order becuase I had not gotten my confirmation e-mail and was told by the CSR that my device was in manufacturing and should be done on Monday or Tuesday. I received the item on Tuesday. I never did get a confirmation e-mail...
The student price is too good to pass up (IMHO), call them for a status.
I ordered a replacement Monday. The guy on the phone said they had moved the orderes to another division. You need to call and follow up... I've received my confirmation. Call them.
Great. I just took Kati's advice, and called Hp. It turnes out the my school has to actually order it, and I pay them. Has anyone else that has ordered with this dicsount had to do this? I'm only in 9th grade now, and I would be surprised if my school would do it. Any ideas now? :cry:
Great. I just took Kati's advice, and called Hp. It urnes out the my school has to actually order it, and I pay them. Has anyone else that has ordered with this dicsount had to do this? I'm only in 9th grade now, and I would be surprised if my school would do it. Any ideas now? :cry:
I'm not sure how it works for k-12. I believe for college level, you can just order it yourself. Got any older siblings?
That sucks, though. I mean, they could have told you the FIRST time.
Nope, I don't. It really bugs me too, because I'm PPC-less. I sold my Axim to get this great deal, and now I can't! Thanks a lot, HP...
Hmmm... Well, it might depend on who you actually end up talking to, but you could try the "angry consumer" routine (though not so angry you make them not care), where you explain that the first time you called and were told to reorder, the person didn't mention the restriction. So you were mislead into selling your old unit under the assumption that you would get the new ipaq. Then tell them that if you aren't able to get the student discount, you'll only be able to afford an Axim....
Probably won't work, though. Depending on what you feel your time is worth, if it fails the first time, you may want to call back a couple times to see if you can reach a more helpful person....
But if that first person were doing their job right, they would have told you then at least.
Why don't you try going through the Higher Education link? That's what I used, yes, I'm a student. I don't see the other scenerio happening. Your school purchasing them and then you in turn purchasing from the school.
Technically you aren't higher education, but then again I don't really believe HP expects a cash strapped public school to pony up for Ipaqs to resale to students either.
Anyhow, let your morals guide you... You can always get an Axim though, and those don't seem to shabby either.
Order problem with student discount on 2210.
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