hx4705 stopped charging the battery - HELP!!

[pocketdoc]

I have a 2+ year old HP hx4705. It has worked very well until just the other day. It ran down to 20%, faster than usual, and has since been unable to charge the battery.

I tried a hard rest. I also purchased a new battery, thinking that the battery was dead. Still no charging. I tried AC as well as USB charging.

I have searched and cannot seem to find any information on this topic.

Of course, the extended warranty ran out in January. HP charges $50 to send a box to your house, which is not refundable if they cannot fix it.

Any dvice?

[pocketdoc]

I have a 2+ year old HP hx4705. It has worked very well until just the other day. It ran down to 20%, faster than usual, and has since been unable to charge the battery.

I tried a hard rest. I also purchased a new battery, thinking that the battery was dead. Still no charging. I tried AC as well as USB charging.

I have searched and cannot seem to find any information on this topic.

Of course, the extended warranty ran out in January. HP charges $50 to send a box to your house, which is not refundable if they cannot fix it.

Any dvice?

[Nurhisham Hussein]

Probably a forlorn hope, but have you tried soft reseting or hard reseting while it's on AC power?

[pocketdoc]

I will try that. What does that do that is different from a hard reset NOT on power?

Thanks

[Edgar_]

The only thing I can think of is the microswitch at the bottom of the unit. There are reports that this switch (which trips the unit to the backup battery while you swap primary batteries) has broken. I had a no power issue but it ended up being a bad SD slot and was covered under warranty. NOTE: Even in warranty a number of people were told that this switch is not a warranty issue that it is a customer break. No idea how that can be, not like I sit there and click the thing on and off like a ball point pen.

You may want to talk to the guys at PPCTECHS prior to HP. If you are out of warranty they would be much less expensive and you talk to the engineer that fixes it, not someone in an India call center named Peter or Mary. :roll:

Anyways call pocketpctechs.com - the guys will walk you through some things to try. BTW, they are located outside of LA - you pay shipping.


Here's a thread on brighthand on the problem (you may need to be a registered user to access):

http://discussion.brighthand.com/sho...switch+failure

Check the first couple postings, it describes where the switch is and how he determined that was the problem.