Updated Microsoft Reader Now Available!

[Boinger]

OK, tried out the correct version. Downloaded fine to the storage, version was correct. Learned that I can't install the activation on the storage card. Well, I unistalled the activation from the card, but left Reader on the storage card. I re-installed activation into main memory and it worked. 204K to main memory! Ouch!

I tested the only DRM'd book I own and it now works again. Yeah!

Time for Boinger to go to bed because I have to be at work at 6am tomorrow. Yes, even on Thanksgiving day...

Boinger out.

[Boinger]

OK, tried out the correct version. Downloaded fine to the storage, version was correct. Learned that I can't install the activation on the storage card. Well, I unistalled the activation from the card, but left Reader on the storage card. I re-installed activation into main memory and it worked. 204K to main memory! Ouch!

I tested the only DRM'd book I own and it now works again. Yeah!

Time for Boinger to go to bed because I have to be at work at 6am tomorrow. Yes, even on Thanksgiving day...

Boinger out.

[chrisah]

The number of activations available error is telling you that you have used all of your available activations.

Visit http://das.microsoft.com/activate/en...traDefault.asp to request an two extra activations, once they are granted you should be able to activate both your desktop and possibly your PPC. I say this as it is possible that your desktop issues are causing conflicts with your PPC device.

Let me know if you have issues with any of this process and I will see what I can do to help expedite a resolution where I can.

Sincerely,
Christine - Microsoft Reader Team

[MarcFou]

I submitted the form and was granted one extra activation - but it failed on my pocket pc.

I do appreciate your help. Have a happy thanks giving and remember that this is issue is not preventing me from normal application usage. So enjoy the holiday and we'll get this resolved sooner or later.

[chrisah]

Originally Posted by MarcFou

I submitted the form and was granted one extra activation - but it failed on my pocket pc.

I do appreciate your help. Have a happy thanks giving and remember that this is issue is not preventing me from normal application usage. So enjoy the holiday and we'll get this resolved sooner or later.

Thanks Marc! You have a great holiday and when you get a chance send me an offline message with exact behavior and device specs so that we can work toward a resolution for you. By solving one users issues it oftem solves many.

Christine - Microsoft Reader Team

[Mr. PPC]

Still only get version 2.4 when downloading from MS site.

[corrosive]

Installed and runs OK on my iPaq 3970, but now I've activated it says it's "Activated for Microsoft Reader" where on previous versions it had my Passport address.

[chrisah]

Originally Posted by corrosive

Installed and runs OK on my iPaq 3970, but now I've activated it says it's "Activated for Microsoft Reader" where on previous versions it had my Passport address.

Corrosive:

This is by design. In order to remain compatibile with Passport 3.0 we needed to make this change. Access to your content should still remain available. It is just the name imprinted on your Reader that has changed.

Sincerely,
Christine - Microsoft Reader Team

[Mr. PPC]

Installed latest version, but I can't activate it.

Brand new device, no previous versions of reader etc. I changed my settings to MEDIUM-LOW in IE and still nothing. It activated my desktop fine, just says the following:

You have an older version of Pocket PC which does not support Activation. Activation requires Pocket PC 2002 or later.

Any ideas?

[tewmgd]

Same problem here, Activation Error with the old OS error message.

I lowered my security setting to low, I even add das.microsoft.com to my trusted sites. But what about the setting "download on advanced page", what is it ? I delete temp files and even the activeX class object ...

I buy my books on fictionwise.com, I think I'll switch to MobiPocket Reader. MS Reader is such ....

[chrisah]

Originally Posted by Mr. PPC

Installed latest version, but I can't activate it.

Brand new device, no previous versions of reader etc. I changed my settings to MEDIUM-LOW in IE and still nothing. It activated my desktop fine, just says the following:

You have an older version of Pocket PC which does not support Activation. Activation requires Pocket PC 2002 or later.

Any ideas?

Mr. PPC and tewmgd:

Can you look to see if you have a version of Microsoft Reader installed into your ROM? Also can you tell me what devices you have?

We are currently developing work around steps for those with a ROM Reader installed and should have these released early next week. If this is not the case please look to see if you have the hidden file udhid.dll in the \windows directory. This is the file that activation looks for to qualify your operating system.

The more details I have the more quickly I can try and get you to a resolution.

Thank you,
Christine - Microsoft Reader Team