AARGHHH - my books are gone!!!!

[karinatwork]

I just finished activating MS Reader on my new h4150, and now I cannot access any of the books that I downloaded from the Microsoft website this summer. I get a message telling me: "Reader is no longer able to access the book".

PLEASE NO! I'm going to cry now. :cry: I never had problems before. I never said one bad word about MS Reader. I am true and kind to it. I really like it. Why is it doing that to me. Why?? WHYYYYYYY?????

K.

[karinatwork]

I just finished activating MS Reader on my new h4150, and now I cannot access any of the books that I downloaded from the Microsoft website this summer. I get a message telling me: "Reader is no longer able to access the book".

PLEASE NO! I'm going to cry now. :cry: I never had problems before. I never said one bad word about MS Reader. I am true and kind to it. I really like it. Why is it doing that to me. Why?? WHYYYYYYY?????

K.

[Jason Dunn]

I've never bought a DRM'd book in my life, so I'm afraid I can't help you, but I've moved your post to the eBooks forum, where hopefully you'll get some help. :-)

[karinatwork]

Oh, yes.. the ebook forum. ops: Totally forgot. Sorry.
Thanks!

K.

[Duncan]

Why is it doing that to me. Why?? WHYYYYYYY?????

I don't know the reason for it but exactly the same thing has happened to me - same books, same message, same problem.

[ScottSherman]

I had the same problem, and then found this fix from the Fictionwise.com site.

Important Notes -- Please Read:

1. In July 2003, Microsoft upgraded its Microsoft Reader software. If you have not upgraded the software since July 2003, then you must do so to read or download encrypted "secure" Microsoft Reader eBooks. You must re-activate your Microsoft Reader with your current Microsoft Passport account to read previous downloaded content.

To download the full upgraded version of Microsoft Reader, go to the Microsoft download page and follow the instructions carefully.

2. CRITICAL POCKET PC NOTE: The most common error report we receive is the following: On PocketPCs members get an error message that says: "Microsoft Reader can no longer access this eBook" ... Here is the solution to this know Microsoft Reader bug:

Open up Microsoft Reader on your Pocket PC. Open up the Settings Section. Scroll down to Page 3 in the help section. On that page is a "About Microsoft Reader" section, which should tell you which version of MS Reader you have. It should be version 2.2.2 ... if you can't find the version number this way, then you have the older version.

If you have an older version, then go to Start, Settings, System, Remove Programs: there remove Microsoft Reader and Microsoft Reader activation. If you only have the "Microsoft Reader Activation" then just delete that. Then go back to the Microsoft Reader page, redownload the correct version for your device, then reactivate, then redownload the ebooks.

3. To check if you have the latest version of Microsoft Reader on your PC, do the following: open MS Reader, click on Help, go to page 1, then click on About Microsoft Reader. You must have version 2.2.1 (PocketPCs version is 2.2.2). To update your Microsoft Reader on your PC, go to this web page and follow the instructions.

Then to reactivate your PC's Microsoft Reader, go to this web page.

4. More notes on PocketPC: To update your Microsoft Reader on your Pocket PC, first make sure your Microsoft Reader on your PocketPC is turned off. Then follow the instructions to upgrade on this page. We recommend a full install.

Then reactivate your Pocket PC on this web page. Make sure your Microsoft Reader is closed before activating. Note: if you receive this error message: "The file "\Windows\secrep.dll" is in use or is in ROM. If the file is not in Rom, please close the application using the file. Try again." -- then please do the following to close the secrep.dll. On your Pocket PC go to Settings -> System (tab) -> Memory -> Running Programs (tab). Make sure that Microsoft Reader and the Activation installer are not currently running. If they are, stop them and go back to the Microsoft site and try the activation again.

[karinatwork]

Ok, I did that. I refused though to install the 2 Mb package onto the main memory of my h4150. So I installed it into the storage card. I activated it, and then I tried to open the book again. Didn't work. I checked the version and it was still version 2.2.1. So I went to the storage card Reader exe, copied it and pasted a shortcut into my Start Menu, and deleted the ROM version from there.

Now it works, with no additional bulk!
Thanks a bunch! I'm happy again!!!! :mrgreen:

K.

[PetiteFlower]

Wow I thought you couldn't install Reader on a storage card, that's why I've been using CLit on my MS books because I didn't want to take up 2M of my precious Ram(I only have 32 after all!) with a program that's already installed in Rom! I might just have to try that trick though.