09-29-2003, 06:04 PM
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Pupil
Join Date: Nov 2002
Posts: 20
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Poor Quality of the iPAQ 2215
Hey Everyone,
I have been using iPAQs since he 3150 came out and have owned almost every model in between. However, I recently purchased a 2215 for the expandability, but I have not been impressed with the quality of the unit. In the first month one of the rubber grips fell off the unit. Yesterday, my toddler was coloring on the screen next to me in church and the screen cracked. I could not believe it. All of my iPAQs have weathered daily use, but the 2215 has not been able to do it. Has anyone else had this problem?
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09-29-2003, 06:34 PM
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Mystic
Join Date: Sep 2003
Posts: 1,830
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Re: Poor Quality of the iPAQ 2215
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Originally Posted by mesapilot
Yesterday, my toddler was coloring on the screen next to me in church and the screen cracked. I could not believe it.
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That one, my friend, is God telling you to let your toddler listen while in church.
Actually, I have never had any of these problems with my 2215, and I use it everyday while in school. People have said that their side grips do come off, but I have never heard of the screen cracking! Did you toddler accidently step on it or something?
Maybe you should complain to HP. I think their customer service is good.
-Justin. |
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09-29-2003, 06:42 PM
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Magi
Join Date: Dec 2007
Posts: 2,137
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Um, ppcs are not toys, they're not made to stand up to use by a toddler. Nor should they be expected to!
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09-29-2003, 06:49 PM
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Pupil
Join Date: May 2003
Posts: 40
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I wouldn't expect ANY Pocket PC to withstand the hands of a child. Clearly no manufacturer designs thier units for that type of abuse.
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09-29-2003, 07:33 PM
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5000+ Posts? I Should OWN This Site!
Join Date: Jul 2003
Posts: 5,211
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It's possible that this person's kid though was gentle enough - and may have used previous PPCs.
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09-29-2003, 07:51 PM
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Philosopher
Join Date: Jun 2004
Posts: 489
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Yes, let's not bash him for letting his child use his ppc, Many of the adults I see in my church let their kids doodle on their palms or ppc's.
Although, I must disagree, because the 2215 is the best pda I've had so far, and it has more that sufficed, and I have had 0 problems with it. I also believe you should contact hp, and explain to them your situation.
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09-29-2003, 08:41 PM
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Pupil
Join Date: Sep 2003
Posts: 29
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I have had no problems with my 2215 pda. Letting your child play with it is not a good idea, though. What if your kid dropped it? If he/she is too small to listen to the sermon, give 'em a coloring book. That's what we do.
Contacy HP about it, but I doubt you will find grace about the cracked screen.
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09-29-2003, 10:19 PM
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Philosopher
Join Date: Feb 2004
Posts: 492
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Quote:
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Originally Posted by Kati Compton
It's possible that this person's kid though was gentle enough - and may have used previous PPCs.
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Ummmm....there is no such thing as a "gentle" toddler. I won't go into the merits of an PPC-"experienced" toddler! :wink:
So says this father of four children, ages 7, 5, 3 & 1. |
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09-30-2003, 04:00 AM
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Magi
Join Date: Dec 2007
Posts: 2,137
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It's possible, yes, that normally this child is careful. But the fact remains that expecting your PPC to stand up to the heavy doodling hand of a toddler is expecting the impossible, and complaining when it doesn't isn't going to meet with much sympathy from me--why were you letting a toddler play with it in the first place? Just seems irresponsible to me. Now if the screen had broken while YOU were using it, then I could see the complaints.
Regardless, you can still possibly get a replacement under warrantee....I wouldn't mention who was using it when it broke though....
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09-30-2003, 04:36 AM
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Pupil
Join Date: Nov 2002
Posts: 20
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Man,
Who would have thought that I would be bashed for letting my child sit on my lap and doodle on my pocketpc. She did not step on it, she did not drop it, again she was in my lap when it broke.
I did contact HP and they told me to send it in and that would be $165 for the repair. For some reason, they decided to fuse the touch screen and the LCD together so that you cannot just replace one. Oh, and as for customer service, I should not expect to see the unit back for atleast 8 weeks. I have owned a 3100 series all the way through a 3800 series unit and as a pilot I climb in and out of a cockpit all day and have never had a screen crack. My daughter has doodled on my wife's 3630 and has never cracked the screen. Makes you wonder. By the way, she is very gentle with it. Not every kid is a brute.
I contacted someone at pdasmart.com and he worked for Compaq and he told me that they used to use name brand manufacturers for their parts, however, now the companies that they use he has never even heard of. He said that he has had so many calls on the 2215 screen that he sold out in one week and has back orders on the shipment coming in. In fact, he also stated that the screen on his wife's 1910 is made by the same company as the 2215 and it has broken twice when he was writing on it. By the way, he has a one day turn around versus 8 weeks with HP. Now that is customer service.
I have been a loyal fan of Compaq, who did have great customer service, but I have not been impressed with HP. Its too bad they merged.
All I am saying is be careful with you 2215, because based on the facts from someone who is making a living at fixing them, they don't make them like they used too.
P.S. if anyone knows how to get a 14 month old toddler to listen to the speaker in church, tell me because I haven't seen a person successfully do it yet.
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