[Jason Dunn]

Originally Posted by Ed Hansberry

Carbonite employees, including VP of Marketing, posted phony 5 star "reviews" on Amazon.

When will these companies learn that trying to deceive people online only backfires? I actually dealt with Swami quite a bit back when Carbonite first started out. Seemed like a nice guy...

[Jason Dunn]

Originally Posted by Ed Hansberry

Carbonite employees, including VP of Marketing, posted phony 5 star "reviews" on Amazon.

When will these companies learn that trying to deceive people online only backfires? I actually dealt with Swami quite a bit back when Carbonite first started out. Seemed like a nice guy...

[alanjrobertson]

After reading this thread I switched from Carbonite to Mozy (& in fairness to them they allowed me to transfer the remainder of my subscription to my Dad!). Although it seems to back up all requested files consistently, I've had a number of problems with the whole computer freezing whilst in the midst of doing things (web browsing, using Outlook, etc). It's now happened on about 5 occasions. Uninstalling Mozy stopped it happening, reinstalling it caused it to happen again. I've got automatic backups off but it happened even when not backing up.

Has anyone else experienced this sort of problem? (no reply from Mozy on the issue yet).

Alan

PS - I also found that annoyingly if interrupted whilst backing up a file it doesn't just continue where it left off, but restart the file again from scratch, even when it is unchanged - a bit annoying for 2.9GB PST! Mozy support have promised to update the FAQ regarding this although haven't done so as of yet. Also when it successfully backs up a large file it seems to spend a rather long time at the end of the backup just sitting at 100% and 0.0b/s transferring - no doubt doing something on the server-side, but it'd be nice to have some sort of confirmation that the process hasn't just crashed!

[Ed Hansberry]

I've not had the lockup issue. It could be interaction with your AV. I use AVG 8 (paid) on 2 machines with Mozy and no lockups. Might try moving the slidown a bit from "faster backup" to "faster computer" and see if that helps.

On the restarting for large files, yup. I've never seen it do a partial file backup as it advertises. it always starts over. I have my backup set to start at midnight on my main machine, so by the time I wake up, it is done.

On my other PC, it backs up everytime the machine is idle for 30 minutes, but I don't work with big files on that box.

[alanjrobertson]

Thanks, Ed. I haven't actually replaced the AV on this machine yet (just completed a reinstall a couple of weeks ago) and the freezes are happening even when there is no backup going on. On one occasion I happened just when going into the options panel.

The partial file backup of the PST did happen once it had backed up the full file (it only made a 50MB adjustment to a 2.8GB file the following day), but the problem is during the initial backup of that file.

I guess I'll wait and see what Mozy come back to me with - really quite annoying though