Sony Charges $50 To Remove Crapware: Users Revolt, Sony Relents

[whydidnt]

Originally Posted by Janak Parekh

You know, I'm not sure why Microsoft doesn't take an active stance on this issue. I'm sure a nontrivial percentage of Windows instabilities are attributable to crapware, and Microsoft probably gets blamed for a large share of that. They've got OEM licenses, they should negotiate that all OEMs must have a "clean" option.

--janak

You make a very good point. Another is how much do these companies spend in support $$ dealing with calls from people that are dealing with issues probably caused by the crapware. I'd be surprised if the companies ever really thought that thru all the way.

[whydidnt]

Originally Posted by Janak Parekh

You know, I'm not sure why Microsoft doesn't take an active stance on this issue. I'm sure a nontrivial percentage of Windows instabilities are attributable to crapware, and Microsoft probably gets blamed for a large share of that. They've got OEM licenses, they should negotiate that all OEMs must have a "clean" option.

--janak

You make a very good point. Another is how much do these companies spend in support $$ dealing with calls from people that are dealing with issues probably caused by the crapware. I'd be surprised if the companies ever really thought that thru all the way.

[Ed Hansberry]

Originally Posted by whydidnt

You make a very good point. Another is how much do these companies spend in support $$ dealing with calls from people that are dealing with issues probably caused by the crapware. I'd be surprised if the companies ever really thought that thru all the way.

I think that is why they are so quick to say "Well, hrmmm.. that is a problem. Back up your personal data and stick in the restore CD and that will return it to the way you purchased it, which we can confirm works. You'll have to reinstall any software you've added. Sorry about your luck. Have a nice day."