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Real stinks. Fat-ass bloatware. I don't even load in on any of my systems anymore. If a website requires Real in order for me to view content, then I just don't view it.
Apple, for now, is the only online store in town that anybody is really paying a lot of attention to. But that will change over the course of the next year or two. Give it time... As much as I love the Ipod, Apple won't win the online music sales war. A big part of their problem is their AAC format that no one else in the world supports, except for Apple and its Ipod. That will be Apple's biggest obstacle. Some people might say, "Well, hey, the Ipod supports MP3!" But MP3 is on its way out. People can argue all they want, but MP3 isn't going to be around forever, and AAC and WMA have already surpassed it in quality. MP3 continues to age and for people who care about the quality of their music, MP3 is NOT the format of choice. This leaves AAC, and tell me who supports that? However, hundreds of products support WMA.
The world won't adopt AAC like they have WMA. WMA continues to spread, while AAC remains locked to the Ipod only. The significance of this, along with the fact that the MP3 format is slowly dying as the format of choice, is that it doesn't make buying music from iTunes a wise investment. This alone, will cause Apple to lose.
Apple indeed doesn't need Real. Apple needs to work on either getting the rest of the world to adopt the AAC format, or open the Ipod up to the WMA format. No one cares about Real Networks.
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